1 COOPERATIVE INSURANCE SYSTEM OF THE PHILIPPINES LIFE AND GENERAL INSURANCE

Customer Service Associate - DAVAO CITY (RELIEVER)

Davao

FULL TIME & CONTRACT

October 14, 2024

Job Description:
  • Answers phones and directs all incoming calls to appropriate party promptly and efficiently;
  • Receives and interacts with incoming visitors and determine whether they should be given access to specific people;
  • Interacts with external clients;
  • Manages travel arrangements (booking, trip file, cash advance, itinerary, materials, and expense report);
  • Arranges and coordinates meetings and marketing events;
  • Pre-underwrites received insurance applications;
  • Pre-evaluates received filed claims;
  • Cultivates and maintains good relationship with existing customers;
  • Follows up collection of remittances and pending underwriting and claims requirements;
  • Communicates with agents status of their cooperative’s insurance applications and filed claims;
  • Monitors region’s sales production and trends;
  • Collates monthly/quarterly/annual sales performance reports against monthly/quarterly/annual sales goals;
  • Assists in identifying opportunities for sales;
  • Promotes products to new and existing customers through telemarketing and other means with proper coordination with agents in the region;
  • Keeps records of telemarketing sales campaigns;
  • Keeps record, updates, and coordinates the following with the Marketing Unit:
  • Complete cooperative client listing, active and inactive cooperative client for three consecutive years and their respective premium contributions;
  • New cooperative clients and their business;
  • Monthly premium contributions of cooperatives in the region per plan;
  • Status report on stop remittance or non-remittance of cooperative client in the region;
  • Issued, cancelled, and unissued billing statement forms for the month;
  • Maintains listing of Agents in the region;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken; and
  • Performs other related tasks that may be assigned from time to time.
Job Requirements:
  • Candidate must possess at least Bachelor's/College Degree Holder.
  • Fresh graduate to at least 1 Year of working experience.
  • Preferably 1 year experience in Healthcare/Medical Support & Assistant, Customer Service related field or equivalent.
  • Must be willing to work in Davao City under a contractual status (RELIEVER) for four (4) months.
Job Types: Full-time, Temporary, Contract
Contract length: 6 months

Pay: Php14,500.00 - Php15,000.00 per month
Benefits:
  • Company Christmas gift
  • Company events
  • Employee discount
  • Free parking
Schedule:
  • 8 hour shift
  • Day shift
  • Fixed shift
  • Monday to Friday
Supplemental Pay:
  • 13th month salary
Education:
  • Bachelor's (Required)
Experience:
  • Customer service: 1 year (Preferred)
Willingness to travel:
  • 50% (Preferred)
Expected Start Date: 11/04/2024
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