CUSTOMER SERVICE REPRESENTATIVE
LAKIWIN
RAC Phil Corp. (RAC)
16th June, 2024
As a Customer Service Representative at LAKIWIN, you will be responsible for providing exceptional support to our online gaming customers. Your role is crucial in ensuring that our players have a seamless and enjoyable experience while engaging with our games. You will handle customer inquiries, resolve issues, and provide guidance to enhance their gaming experience. This position requires an Associate Level Seniority with a minimum of 2 years of relevant experience.
About LAKIWIN:
LAKIWIN is a legal online casino website licensed by the Philippine Amusement and Gaming Corporation (PAGCOR). Our legitimacy and commitment to fair play can be verified through the official list of service providers and game offerings available on the PAGCOR website here. We are dedicated to providing an exciting and rewarding gaming experience, creating a fun and engaging environment for players worldwide. Join our team and help us continue to deliver top-notch support to our valued customers.
Responsibilities:
Provide prompt and efficient online support to customers through chat, email, and other digital channels.
Resolve customer issues related to gameplay, account management, and technical difficulties.
Assist customers with understanding game features, rules, and promotions.
Maintain detailed and accurate records of customer interactions and resolutions.
Collaborate with internal teams to address and escalate complex issues.
Continuously strive to improve customer satisfaction and contribute to a positive gaming experience.
Stay up-to-date with the latest game updates, features, and promotions.
Requirements:
Minimum of 2 years of experience in a customer support role, preferably within the online gaming industry.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to work independently and manage multiple tasks effectively.
Familiarity with online gaming platforms and a passion for gaming.
Ability to work flexible hours, including evenings and weekends, as needed.
Working Hours:
This is a position with flexible working hours.
Candidates must be available to work 12-hour shifts.
Shifts will rotate between day shift and night shift to meet the needs of our customers.
Equal Opportunity Statement:
LAKIWIN is dedicated to creating an inclusive and diverse workplace. Discrimination on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability is not practiced. A variety of perspectives and backgrounds is valued, and candidates from all walks of life are encouraged to apply.
Job Type: Fixed term
Pay: From Php24,000.00 per month
Benefits:

• Paid training

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Rotational shift
• Weekends

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 2 years (Preferred)

Language:

• English (Preferred)