Fair Trade Outsourcing Ph Inc.
Who we are:
Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.
Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.
In the Philippines, we already have four centers with more than a hundred employees in each site.
Mission
We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.
Vision
We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.
SCOPE OF WORK: CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Proven people skills
• Excellent communicator, both oral and written (Senior EP)
• Strong problem solving and communication skills
• Strong analytical skills to investigate and resolve customer support tickets
• Able to multi-task efficiently under time pressure
• Previous experience in managing customer focused accounts
• Proven experience in managing a service and support focused team culture
• 6 months - 1 Year plus customer service experience

Application process:
1.) Resume review
2.) Interview with Recruitment Officer
3.) Interview with Hiring Manager
4.) Offer
Benefits and Perks:

• Vacation Leave, Sick Leave, Emergency Leave, Quarantine Leave, Bereavement Leave
• Health Insurance
• Catastrophe Assistance
• Win A Fridge
• Government-Mandated Benefits
• English Rating Up leveling

How to apply -
Please click the link to apply: https://portal.rfto.net/jobs
Job Types: Full-time, Permanent
Pay: Php18,000.00 per month
Benefits:

• Paid training

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Experience:

• Customer Service Representative: 1 year (Preferred)