Philippines Job Openings
Supportware Philippines
Customer Service Representative (Mandarin)
Taguig
FULL TIME
September 22, 2024
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
What the role is about
As a Customer Service Representative (CSR), your main responsibility is to provide exceptional customer service and support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction.
Who is our client?
Our client is the world leading Airport/Railway station digital platform provider with more than 10 mil members worldwide and offering global lounge access & dining benefits to both business and leisure travelers.
Responsibilities:
- Supporting customer queries with an empathetic approach.
- Phone: Receiving phone queries from customers internationally. Ensuring the customers needs are met through high quality service and logical thinking.
- Front-line email customer support: contact directly from the end user.
- Email: Use of internal ticketing system to organise, and reply to customer incoming queries via email.
- Investigating potential issues and escalating using clear and precise detail.
- Adhering to company and client SLAs to hit contracted service levels
- Liaising across all core business departments to help your customer get the care they require.
- Excellent communication skills
- B2 English and Mandarin Proficiency
- Empathy and patience
- Problem-solving abilities
- Time management skills.
- Computer literacy
- Teamwork and collaboration
- Adaptability and flexibility
- Multilingual skills.
- Previous customer service experience preferred
Supportware's main goal is to provide Helpware, with excellent business process solutions and to achieve the optimum job-person match.
On behalf of Helpware, candidates can discuss and explore current job opportunities within the company.
Work Environment:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such, it is our goal to keep our employees safe during these uncertain times.
Job Type: Full-time
Schedule:
- 10 hour shift
- 8 hour shift
- Must have 1 year solid Customer Service Experience.
- Must have a professional level of Mandarin Speaking.
- Can work on a Hybrid set up in Taguig.
- Can start as soon as possible?
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