Customer Success Manager - SMB (PH) - Philippines Job Openings

Philippines Job Openings

Applause

Customer Success Manager - SMB (PH)

FULL TIME

November 6, 2024

Role Details: Philippines | Full Time | Remote

Applause Hiring Manager: Director of Client Success

Benefits: 100% remote w/ no office mandate | PTO Credits | 22 official company holidays | Health care | Life insurance | 13th month pay | Amazing colleagues | Energetic culture that is positive and celebrates together | Inspiring mission & software product | Ability to grow your career by being early in a fast-growing tech startup

Purpose: The purpose of this role is to manage a large group of SMB customers and to secure 100%+ Net Revenue Retention and 90% logo retention each year. The CSM will accomplish this by being very efficient, and by utilizing automation to create frequent wins for a large group of their customers each day.

Job Description
The CSM will own a large group of SMB customers, and will help them get great results from our software. They will be the customer’s primary point of contact at Applause.

Responsibilities

Secure 100%+ Net Revenue Retention from the client base
Use several automation tools to help clients have success on our software
Train client’s on how to use our software
Field client concerns, problems, and questions; and then resolve those issues
Find and refer upsell & expansion opportunities to our sales team
Monitor client health and get in front of churn risk
Increase product adoption
Establish trust and rapport with client base to increase likelihood of retention, expansion, and referrals

Qualifications

2+ years of prior experience in B2B Saa S (e.g., CSM, implementations, support, sales, etc.)
Extremely organized
History of following through on commitments
Strong data-analysis skills and problem solving skills
Strong work ethic with results-oriented focus
Very effective in remote work environment
Good balance of customer empathy, relationship building, and sales ability
Strong oral and written communication skills

About Applause
Applause is a Saa S start-up founded by experienced entrepreneurs and backed by the best VCs in Silicon Slopes. We’re focused on helping companies supercharge their team’s performance so they can win more lifelong customers. Learn more about our company and culture here: https://applausehq.com/aboutus

We regret to inform you that this job opportunity is no longer available as it has expired

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