Philippines Job Openings
Specialist.PH
Customer Support Specialist
FULL TIME
September 20, 2024
What will you do? You will…
- Handle a high volume of calls, voicemails, and text messages, primarily during US-based after-hours or peak overflow periods.
- Respond to common customer inquiries such as scheduling appointments, rescheduling, and basic billing questions.
- Take detailed messages and forward them to the appropriate in-house team members, ensuring seamless communication.
- Utilize the software to manage customer interactions via text and email, and handle customer communication through the Nice VOIP phone system.
- Provide excellent customer service without the pressure of sales targets, focusing solely on customer satisfaction and support.
- Have 2+ years of proven experience in a customer support role, preferably in a call-heavy environment
- Have the ability to address common customer inquiries directly, with a focus on resolving low-complexity issues like appointment scheduling and basic billing questions.
- Are familiar with customer support software, particularly Pest Routes (Field Routes) and Nice phone systems, is highly desirable.
- Have experience with VOIP systems and text-based customer support
- Are comfortable to be client facing
- Have strong time management skills and attention to detail.
- Are fluent in English both speaking and writing
- Very detail-oriented, please include the phrase “Customer Support Pro” in your CV or letter
- Can work in US Time Zone (can overlap US afternoon or evening by 4 hours)
- Have a good internet connection and video conference capabilities
- We offer competitive pay
- 13th Month Bonus
- Fixed weekends off
- Paid sick leaves
- Mental Health Day Leaves
- In-depth training
- Bonus earning opportunities
- Paid Philippine Holidays
- Fun virtual working environment (work from home!)
Job Type: Full-time
Pay: From Php40,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Work from home
- 8 hour shift
- Monday to Friday
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