Philippines Job Openings

Whatfix

Digital Adoption Specialist (Philippines)

Manila

August 30, 2024

Who are we?
Whatfix is a leading global B2B Saa S organization and the largest pure-play enterprise digital adoption platform solution provider.
Utilizing Gen AI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.
We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, Peak XV, Dragoneer, and Cisco Investments.

With over 45% Yo Y sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with Eco Vadis Bronze Medal

In this role, you will:

Work with our global customers to identify their target audiences' training needs, acquire an understanding of customer applications and processes, derive actionable insights, and use cases to improve digital adoption
Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers
Consult, ideate, and propose optimal digital adoption solutions to our customers using the Whatfix Product Ecosystem. Create Content using the Whatfix Studio Editor to suit the customer’s use cases
Help develop standards and guidelines to ensure consistency in deliverables across projects

Required Expertise

Ability to build relationships with multinational stakeholders, and understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas.
Have a strong learning appetite to become an expert on Whatfix Products through our Certification Programs
2-10 years of experience in any of the following domains - Content Creation/Instructional Design/Technical Writing/Customer Success/Account Management/Marketing/Software Development/Business Analysis
Comfortable working in a dynamic and evolving environment
Ability to travel to Client locations as required

Preferred Skills

Awareness of diverse cultures and practices across geographies
Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others
Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, i Certis, etc would be an added advantage.
Knowledge of Javascript, CSS, HTML will be an advantage

Note

At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

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