With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

The role of the Contact Centre Consultant at World Vision Australia (WVA) is to provide superior service to WVA’s supporters and the Australian public, as well as assisting them in understanding WVA’s core purpose and supporting processes. This role specifically engages with supporters in a manner which results in long-term loyalty whilst maximising opportunities to advocate on behalf of children and communities that WVA serve. This role contributes towards achieving acquisition targets for Child Sponsorship and related products through optimising each opportunity to generate funds. This role maintains a resourceful state to establish and build rapport, exploring supporter values in every interaction. Effective story-telling is essential to inspire and influence income generation and loyalty creation. Working both in a team and autonomously, this role maximises contact opportunities and provides accurate and timely responses to supporters. This role will also require provision of operational support to contact centre’ various phone queues, both inbound and outbound, as per business needs.

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Applicant Types Accepted: