The EXCLUSIVE distributor of Chery Auto, Lynk & Co , BAIC vehicle & Mutt Motorcycle here in the Philippines is looking for Field Service Supervisor
MAJOR RESPONSIBILITIES:
Team Management:

• Lead, mentor, and supervise a team of automotive professionals, including technicians, service representatives, and administrative staff.
• Set clear performance expectations, provide regular feedback, and facilitate professional development opportunities for team members.

Operational Oversight:

• Monitor and manage automotive service centers, dealership, or retail outlets nationwide
• Ensure adherence to company policies, procedures, and safety standards.
• Optimize workflow processes to enhance operational efficiency and customer service.

Sales and Customer Service:

• Collaborate with sales teams to develop and execute strategies to increase automotive sales and achieve revenue targets.
• Oversee customer interactions to ensure high levels of customer satisfaction and resolve escalated issues as needed.

Inventory Management:

• Coordinate with the inventory management team to ensure adequate stock levels of vehicles, parts, and accessories.
• Analyze inventory data and make recommendations for replenishment and adjustments.

Performance Analysis:

• Collect and analyze data related to workshop sales, customer feedback, service quality, and operational efficiency.
• Identify trends, opportunities, and areas for improvement, and develop action plans accordingly.

Relationship Building:

• Cultivate relationship with key stakeholders. such as dealer principals, suppliers, manufacturers, vendors, and regulatory bodies.
• Collaborate with other field managers and corporate teams to share best practices and align strategies.

Budgeting and Financial management:

• Assist in developing and managing budgets for the region, monitoring expenses, and ensuring financial goals are met.
• Implement cost-effective strategies to optimize resource allocation.

COMPETENCIES:
Knowledge

• Knowledge of automotive sales, service and operations.
• Familiarity with relevant software tools for data analysis and reporting

Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Problem-solving skill and the ability to handle challenging situations effectively

Abilities

• Can drive

Office Location:
728 A. Bonifacio Ave., Balintawak, Quezon City (Gray Building with Mutt Motorcycle signage beside Petron Gas Station)
Job Type: Full-time
Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

License/Certification:

• Professional driver's license (Preferred)

Location:

• Quezon City (Preferred)