Job Overview:
We are seeking a motivated and experienced Food & Beverage (F&B) Supervisor to join our team at Quezon City. The F&B Supervisor will assist in overseeing the daily operations of our restaurant, bar, room service, and banquet facilities. The ideal candidate will have a strong background in food and beverage service, excellent leadership skills, and a passion for delivering exceptional guest experiences.
Key Responsibilities:
Daily F&B Operations Supervision:

• Oversee and coordinate the day-to-day operations of all F&B outlets, including the restaurant, bar, room service, and banquets.
• Ensure smooth and efficient service delivery, maintaining high standards of quality, cleanliness, and guest satisfaction.
• Assist in the planning and execution of special events, promotions, and banquets to drive revenue and enhance guest experience.

Staff Management and Training:

• Supervise, train, and support F&B staff, including servers, bartenders, and banquet staff, ensuring they adhere to service standards and hotel policies.
• Conduct regular training sessions on service techniques, menu knowledge, and health and safety protocols.
• Monitor staff performance, provide constructive feedback, and assist in conducting performance appraisals.

Guest Service and Satisfaction:

• Ensure guests receive prompt, friendly, and professional service at all F&B outlets.
• Address and resolve guest complaints or concerns in a timely and effective manner, implementing service recovery when necessary.
• Promote upselling of menu items, beverages, and special promotions to maximize revenue.

Inventory and Cost Control:

• Assist in managing inventory levels for food, beverages, and supplies, ensuring adequate stock and timely replenishment.
• Monitor and control costs by minimizing waste, optimizing portion sizes, and ensuring proper storage and handling of products.
• Conduct regular inventory checks and assist with purchasing decisions to maintain cost efficiency.

Compliance and Health & Safety:

• Ensure compliance with health, safety, and sanitation standards, as well as local regulations and hotel policies.
• Conduct regular inspections of F&B areas to maintain cleanliness, organization, and safety.
• Ensure staff adheres to personal hygiene and grooming standards and follows food safety procedures.

Collaboration and Communication:

• Work closely with the kitchen, sales, and other departments to ensure seamless operations and coordinated service delivery.
• Communicate effectively with staff and management to relay guest feedback, operational issues, and improvement opportunities.
• Participate in regular meetings to discuss F&B performance, guest feedback, and strategies for improvement.

Reporting and Documentation:

• Prepare daily, weekly, and monthly reports on F&B sales, inventory, guest feedback, and staff performance.
• Assist in analyzing sales trends and customer preferences to help develop strategies for menu planning and promotions.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 3 years of experience in the F&B industry, with at least 1 year in a supervisory role.
• Strong knowledge of food and beverage service, operations, and guest service standards.
• Excellent leadership, communication, and organizational skills.
• Proficiency in F&B management software, point-of-sale (POS) systems, and Microsoft Office Suite.
• Strong problem-solving skills, attention to detail, and the ability to work under pressure.
• Knowledge of local health, safety, and labor regulations in the Philippines is an advantage.

Job Type: Full-time
Pay: From Php25,000.00 per month
Benefits:

• Employee discount
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Early shift
• Holidays
• Shift system

Supplemental Pay:

• 13th month salary
• Commission pay
• Performance bonus

Ability to commute/relocate:

• Batangas, Batangas: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• The property is located in Lian, Batangas. Are you willing to relocate on the staff house provided by the resort?

Education:

• Bachelor's (Preferred)

Experience:

• Food and Beverages: 2 years (Required)

Expected Start Date: 09/16/2024