Philippines Job Openings
Approche Hospitality Management Corporation
Front Office Associate
Quezon City
FULL TIME
September 2, 2024
Job Overview:
We are looking for a friendly, efficient, and customer-oriented Front Office Associate to join our team at Quezon City. The Front Office Associate will be the face of the hotel, responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and providing exceptional guest service. The ideal candidate should have excellent communication skills, a positive attitude, and a passion for delivering outstanding hospitality experiences.
Key Responsibilities:
Guest Check-In and Check-Out:
Pay: From Php17,000.00 per month
Benefits:
We are looking for a friendly, efficient, and customer-oriented Front Office Associate to join our team at Quezon City. The Front Office Associate will be the face of the hotel, responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and providing exceptional guest service. The ideal candidate should have excellent communication skills, a positive attitude, and a passion for delivering outstanding hospitality experiences.
Key Responsibilities:
Guest Check-In and Check-Out:
- Greet guests warmly upon arrival and ensure a smooth check-in process, including verifying guest information, assigning rooms, and providing key cards.
- Manage the check-out process, including handling payments, issuing receipts, and addressing any billing questions or discrepancies.
- Assist with guest luggage and provide information about hotel facilities, services, and local attractions.
- Handle guest reservations, cancellations, and modifications efficiently, ensuring accurate information is recorded in the hotel’s Property Management System (PMS).
- Respond to guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Upsell rooms and services to maximize hotel revenue and enhance the guest experience.
- Act as the point of contact for guests, providing information about the hotel, its amenities, and local attractions.
- Coordinate with other departments (housekeeping, maintenance, F&B) to fulfill guest requests and ensure seamless service delivery.
- Maintain clear and effective communication with colleagues to ensure a consistent and high-quality guest experience.
- Maintain accurate records of guest information, bookings, payments, and transactions in the hotel’s PMS.
- Handle cash, credit card transactions, and daily cash register reconciliation in accordance with hotel policies and procedures.
- Prepare and submit daily reports on room occupancy, reservations, and financial transactions to the Front Office Manager.
- Ensure a secure environment for guests by following hotel security protocols and reporting any suspicious activity.
- Be familiar with emergency procedures and assist guests and staff in case of an emergency.
- Maintain confidentiality of guest information and adhere to data privacy regulations.
- Keep the front desk area organized, clean, and presentable at all times.
- Assist with administrative tasks, such as filing, answering phone calls, and handling email correspondence.
- Participate in training programs to stay updated on hotel policies, procedures, and service standards.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is an advantage.
- Previous experience in a front office or customer service role, preferably in a hotel or resort setting.
- Proficiency in hotel management software (e.g., Opera, PMS) and Microsoft Office Suite.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong customer service orientation and the ability to work in a fast-paced environment.
- Flexibility to work shifts, including nights, weekends, and holidays.
- Knowledge of local attractions and amenities in the Philippines is a plus.
Pay: From Php17,000.00 per month
Benefits:
- Employee discount
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
- 8 hour shift
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- Rotational shift
- Shift system
- Weekends
- 13th month salary
- Commission pay
- Performance bonus
- Bachelor's (Preferred)
- Front Office: 1 year (Required)
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