Philippines Job Openings
Lazada
Head of Sales & Ops Planning, Performance Management & Improvement, Ops Excellence & Logistics Ops Claims-San Pedro
September 16, 2024
Location:
Philippines
Department: Supply Chain & Logistics
Location: Philippines
Job Description
The role
Key Tasks & Responsibilities
- Senior leadership role responsible for aligning the company's sales and operational processes with business goals, while continuously improving processes and driving service excellence across the organization.
- Responsible for driving alignment between sales forecasts, operational capacity, and performance metrics to ensure the company's strategic goals are achieved.
- Oversees the continuous improvement of processes, performance management systems, and KPIs to enhance overall organizational efficiency and effectiveness.
- Leads performance improvement initiatives, fosters a culture of operational excellence, and ensures that the company meets and exceeds customer expectations.
Key Tasks & Responsibilities
- Collaborate with Sales, Marketing, Operations, and Network teams to ensure alignment on sales demand and logistics capacity.
- Lead the demand planning and forecasting process to accurately project sales and align with logistics capability.
- Align sales, operations, and financial plans to meet the company's cost and profitability goals.
- Identify and mitigate risks related to supply chain disruptions and demand variability to ensure business continuity.
- Develop and maintain key performance indicators (KPIs) to track and measure the success of S&OP processes, operational efficiency, and financial performance.
- Lead initiatives to continuously improve processes across operations, and supply chain functions, aiming to reduce costs, increase efficiency, and enhance service quality.
- Lead efforts to standardize and streamline processes across the organization, ensuring consistency, scalability, and efficiency.
- Develop and implement strategies focused on delivering world-class service to customers, ensuring that all operational processes are aligned to achieve high levels of customer satisfaction.
Job Requirements
Qualifications & Skills
- Bachelor’s degree in Business, Supply Chain Management, Operations, or related field
- 5-10 years of leadership experience in Sales and Operations Planning, Performance Management, Process Improvement, or Customer Service leadership roles.
- Good knowledge and understanding of logistics industry and practices, working experience in a well-established 3PL or e-commerce company is a plus
- Process oriented and KPI driven with strong expertise in Lean, Six Sigma, or other process improvement methodologies is a plus
- Excellent oral and written communication skills.
- Strong analytical and problem-solving abilities, with the capacity to use data to drive performance and service improvement decisions.
- Excellent communication and presentation skills, with the ability to convey complex ideas to stakeholders at all levels.
We regret to inform you that this job opportunity is no longer available as it has expired
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