Philippines Job Openings

Excelym

Implementation Specialist

October 16, 2024

Philippines

Job Description

Implementation Specialist performs installation and configuration of new systems to customize them for the organization as directed by Business Analysts. S/He conducts testing to ensure that the systems work as expected. Also, s/he trains the system’s end users and writes instruction manuals that serve as user guide. S/He collaborates with Business Analysts and clients/client representative to identify and resolve client concerns.

Duties & Responsibility

Configuring and customizing a system to match the specifications.
Follows established procedures to resolve client concerns and tickets;
Conducts client demo or training; provides initial support to answer specific questions regarding the setup and configuration.
Serves as a team member.
Collaborates with Business Analysts and Client Support and the clients or its representatives in order to provide effective technical solutions.
Executes test cases as necessary.
Escalates configuration or integration issues to Business Analysts or Senior Support Specialists when necessary;
Works with clients or its representative in resolving issues or tickets when necessary.
Investigate, resolve and escalate problems and develop recommendations for resolution.
Develop, write, and communicates business requirements and functional specifications for the implementation of business solutions.

Qualifications

Bachelor’s or Master’s degree in Business, Information Systems, Management, Accounting, Industrial Engineering, Computer Science or equivalent.
At least two years professional experience as implementation specialist, business analyst, systems design or equivalent positions.
Experience working with US, UK clientele on technical project implementations.
Experience in implementing ERP and CRM systems (e.g. Net Suite, Odoo, Salesforce, Siebel) is preferable.
Experience with SCRUM and Agile methodologies is a plus.
Willing to work on shifting schedules.
Has the ability to take initiative and be proactive.
With strong verbal and written communication skills.
Must be willing to work Night Shifts.

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