Philippines Job Openings

Excelym

Implementation Specialist - Technical

October 16, 2024

Philippines & USA

Job Description

This position is responsible in the execution of client processes on client specific tools and systems. S/He helps in managing master data, including creation, updates, deletion, commissioning and decommissioning of data sets, processing of confidential data and information based on standard guidelines and workflow. S/He provides quality assurance of imported data; helps develop reports and analysis. S/He creates and designs reporting environment including data sources, data security, and metadata. Also, s/he s/he collaborates with Business Analyst and Quality Analyst in providing client support.

Duties & Responsibility

Configuring and customizing a system to match the specifications.
Helps write SQL formula and HTML to query data based on client requirements.
Follows established procedures to resolve client concerns and tickets;
Conducts client demo or training; provides initial support to answer specific questions regarding the setup and configuration.
Serves as a team member.
Collaborates with Business Analysts and Client Support and the clients or its representatives in order to provide effective technical solutions.
Executes test cases as necessary.
Escalates configuration or integration issues to Business Analysts or Senior Support Specialists when necessary;
Works with clients or its representative in resolving issues or tickets when necessary.
Investigate, resolve and escalate problems and develop recommendations for resolution.
Develop, write, and communicates business requirements and functional specifications for the implementation of business solutions.

Qualifications

Bachelor’s or Master’s degree in Business, Information Systems, Management, Accounting, Industrial Engineering, Computer Science or equivalent.
At least two years professional experience as implementation specialist, business analyst, systems design or equivalent positions.
Experience working with US, UK clientele on technical project implementations.
Experience in implementing ERP and CRM systems (e.g. Net Suite, Odoo, Salesforce, Siebel) is preferable.
Experience with SCRUM and Agile methodologies is a plus.
Willing to work on shifting schedules.
Has the ability to take initiative and be proactive.
With strong verbal and written communication skills.
Must be willing to work Night Shifts.

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