Philippines Job Openings
Supportware Philippines
Implementation Manager
Taguig
FULL TIME
October 11, 2024
Here’s what we are looking for...
- He / She is also responsible for the full closure of projects upon contract expiration.
- Identifies the total resource requirements for the assigned projects to ensure that projects are implemented, while ensuring that all contractual client requirements are met and timelines are followed.
- Creates and leads the implementation / project team for an assigned project. The project team is composed of various internal cross-functional units whose respective roles and responsibilities will be delineated in the project plan.
- Ensures that each project team member is clear on their group and individual targets, requirements, deliverables and timetables.
- Conducts regular project coordination, monitoring and review meetings to ensure that the project timetable is being implemented according to plan and the different units comply with and complete their respective assignments on the committed dates / timelines.
- Maintains action registry/minutes, provides regular project progress and status reports to management and client and drives projects through all development phases.
- Leads the testing, simulation and launch of the projects.
- Assesses results of testing, simulation and post launch versus the client commitments and ensures that proper corrective actions are taken to address such.
- Monitors the progress / completion status of activities in the project plan and flags any major issues that need resolution and immediate attention or corrective actions.
- Ensures that changes to the plans are agreed to and communicated to everyone concerned.
- Coordinates closely with the client for any ongoing issues / concerns on billing, training, operations, technical and quality and ensures these are taken into account or incorporated into any plan revisions.
- Works closely with members of the project team or to any other units involved to ensure timely implementation and execution of changes.
- Translates client procedures to operational procedures.
- Finalizes the processes based on client requirements.
- Evaluates needed report formats and monitoring tool based on the client requirements.
- Maintains and extends strong positive relationships with client representatives at all times.
- Ensures that all interactions both verbal and written are professional and display appropriate courtesy.
- Ensures continuous quality improvement by constantly reviewing and improving processes, procedures and system.
Benefits:
- Paid training
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Shift system
- Weekends
- 13th month salary
- Taguig City: Reliably commute or planning to relocate before starting work (Required)
- Must have strong English proficiency
- Can start as soon as possible?
- Must have solid 3 years of experience as Implementation Manager.
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