Exacot

IT Operations Engineer I

Angeles

FULL TIME

October 23, 2024

About the Role:
As an IT Operations Engineer I, you’ll support and maintain the IT infrastructure, applications, and endpoints that enable our global team. You will manage Saa S services, assist with network setup and changes, handle IT requests, and troubleshoot issues for our users.
Key Responsibilities:
  • User Support: Act as the first point of contact for IT issues, helping users with account administration, hardware, software, and application problems.
  • Application Support: Support Saa S services like Google Workspace, Okta, Jira, and Slack.
  • Network & Security: Assist in maintaining network infrastructure, including firewalls and VPN configurations.
  • System Monitoring: Monitor IT systems and respond to incidents to ensure uptime and performance.
  • Inventory Management: Maintain IT assets and work with vendors to restock equipment.
  • Service Management: Respond to service desk tickets within agreed SLAs.
  • IT Compliance: Assist in audits and periodic account reviews.
  • Automation: Help streamline tasks using automation tools like Workato.
Required Skills:
  • Basic knowledge of managing Saa S services.
  • Understanding of networking (TCP/IP, VPN, DNS, DHCP).
  • Familiarity with endpoint management tools (Workspace One, Kandji MDM).
  • Strong problem-solving and organizational skills.
What We Offer:
  • Collaboration with a diversified group of individuals.
  • Competitive salary and benefits.
  • Professional growth opportunities including certifications.
  • Exposure to global IT infrastructure and innovative technologies.
This position reports directly to our IT Operations Lead in the Philippines.
Job Types: Full-time, Permanent
Pay: Php30,000.00 - Php50,000.00 per month
Schedule:
  • 8 hour shift
  • Shift system
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