Lead - Customer Care - Philippines Job Openings

Philippines Job Openings

Principal Global Services (Philippines) LLC

Lead - Customer Care

Taguig

FULL TIME

November 4, 2024

Responsibilities:

Manages small to medium operation with single to multiple units. Directs nonexempt staff or a small group of entry-level exempt staff. Works independently on moderately complex issues and projects. Manages ongoing processing efforts and is accountable to manager for unit budget.
Help oversee operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
Anticipates and tracks operational and tactical risks and providing strategic solutions.
Helps manage day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management. Works with sales teams to help set and meet daily and quarterly goals.
Assists in long-term planning, project status reporting, and implementing change control processes.

Qualifications:

2+ years of operations experience 1+ year of leadership experience in an operations environment

Additional Information:

Experience Principal
At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our emploees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values, and benefits.

Equal Employment Opportunity (EEO)
Employment decisions at the Company are based on legitimate job-related criteria. All personnel actions or programs that affect qualified individuals, such as employment, upgrading, demotion, transfer, recruitment, advertising, termination, rate of pay or other forms of compensation, and selection for training, are made without discrimination based upon the individual's sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law.

We regret to inform you that this job opportunity is no longer available as it has expired

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