Posting Description:

• Retains and grows Aon’s business, cultivating relationships with senior-most client decision-makers in the client organization as well as with day-to-day client contacts. Facilitates critical relationships between clients, ARS and insurers.
• Develops and manages the implementation of Client Promise Plans for each client, including a specific business plan aimed at ARS revenue growth. Ensures client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered. Leads stewardship planning and delivery which is also the Client Promise Review.
• Ensures overall account profitability with a value-based approach for the scope of service and costs associated with the Client Promise Plan. Negotiates Aon compensation for services, whether fee or commission-based, accordingly. Ensures that the full value of involved ARS specialists and practice groups is promoted.
• Educates clients in risk management, risk transfer, market issues and relevant trends including appropriate benchmarking and data. Seeks to be a trusted business adviser on all pertinent issues; monitors client satisfaction; reports and resolves client issues and concerns and reviews client expectations to ensure relationship is mutually acceptable and beneficial.
• Understands and works in alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovation, Results and Values. Establishes clear roles, responsibilities and performance expectations for client service teams that deliver Aon products and services to each client. Ensures that team members meet their responsibilities and seeks changes in team composition as appropriate.
• Marshals appropriate Aon resources to support clients in unusual circumstances such as large claims, etc.
• Drives the renewal process according to ABG and service plans, assembling the appropriate team to develop and implement the client-specific renewal strategy. Coordinates with Tech Team, practice leaders, Aon Broking Center and other resources in the development and delivery of renewal strategies.
• Actively drives client penetration and new business with existing and potential new customers through the introduction of products, services, lines of business and industry expertise. Follows the Discovery Process of Client Promise to identify each client's needs and develops a Client Promise Plan to help clients achieve their goals and objectives. Serves as a resource of industry, product or market area expertise to internal and external clients.
• Collaborate with BD to introduce all of Aon’s products, services and specialty expertise to create opportunities to grow the business.
• Manages input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections. Ensures that account data supports the integrity of company accounting and tracking systems. Manages expenses.
• Ensures operational excellence, including adherence to service management requirements (e.g., Transparency & Disclosure, Aon Compliance requirements, Client Promise Methodology). Uses Aon tools and implements processes including, but not limited to Client Promise, ABG, TRS, Aon Connect, Qlikview, CWP, e Global.
• Performs related duties as assigned.