Philippines Job Openings
Supportware Philippines
Membership Service Advocate
FULL TIME
August 30, 2024
Position Summary:
Receive inbound calls from members who are enrolled in a Medicare, Medicare Advantage or Medicaid plan. Assist those members with taking orders for items sponsored by the plan, update account information, provide plan information and resolve issues with utilization of the plan benefit. Place outbound calls as directed and necessary for member resolution. Work takes place in a standard office environment. Position could be onsite or remote (if applicable). Position requires sitting for a long period of time using a computer. Tasks involve the ability to reach with hands and arms, talk and hear. Specific vision abilities required by this job include: close vision, distant vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Responsibilities:
Application Deadline: 09/02/2024
Receive inbound calls from members who are enrolled in a Medicare, Medicare Advantage or Medicaid plan. Assist those members with taking orders for items sponsored by the plan, update account information, provide plan information and resolve issues with utilization of the plan benefit. Place outbound calls as directed and necessary for member resolution. Work takes place in a standard office environment. Position could be onsite or remote (if applicable). Position requires sitting for a long period of time using a computer. Tasks involve the ability to reach with hands and arms, talk and hear. Specific vision abilities required by this job include: close vision, distant vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Responsibilities:
- Update account information such as change of address or phone numbers.
- Research members that have a benefit disputes
- Educate members on how the plan works, including benefits, participating retail markets (if applicable) and
- items or products and services covered through the benefit.
- Submit catalog requests and retail card replacements to be mailed out upon member request.
- Educate and assist members with website registration, utilization and how to order through the online ordering app.
- Educate and assist members to use the mobile app.
- Make concise and detailed notations as it pertains to member records.
- Answer questions pertaining to mailings sent out by the Health plan.
- Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner.
- Conform with and abide by all regulations, policies, work procedures and instructions.
- Respond promptly when returning telephone calls and replying to correspondence.
- Act, dress, and behave in a professional manner to reflect a positive image of the company.
- High school diploma or equivalent.
- Minimum 6 months customer service experience is preferred
- Previous customer service experience is preferred or any equivalent combination of related training and
- experience.
- Above average computer skill is required, including the ability to work in a Windows environment and
- multitask within multiple software programs simultaneously.
- Communicate with coworkers, management, staff, customers, and others in a courteous and
- professional manner
- Conform with and abide by all regulations, policies, work procedures and instructions
- Knowledge of customer service best practices and principles.
- Excellent data entry and typing skills.
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately, while demonstrating empathy.
- Resourceful, great at solving unstructured problems with little to no supervision in a fast-paced, high stakes environment.
- Team Player: Demonstrates a strong ability to contribute to the business along with business unit team members and managers; establish collaborative relationships with peers.
- Possess strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
- Excellent written and verbal skills
Application Deadline: 09/02/2024
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