Apply for Operations General Manager, Philippines Role at ImageNetLLC

Philippines Job Openings

ImageNetLLC

Operations General Manager, Philippines

Makati City

FULL TIME

November 4, 2024

Job Summary: The General Manager for Imagenet Philippines oversees the operational aspects of service delivery in the country. This role owns the P&L and aims to increase revenue and maximize profit. The GM ensures excellent customer experience through effective supervision of daily operations and personnel, contract compliance, resource optimization, and capability development within each account. This position will report to the Global COO and be part of the Senior Leadership Team.
Key Responsibilities:

Oversee daily operations to ensure they meet Imagenet’s standards for quality, efficiency, and compliance
Collaborate with global and regional teams to align local operations with overall business objectives
Manage cost structure and profitability through rigorous financial planning, budgeting, and cost controls
Lead and develop a high-performing team to drive operational excellence and continuous improvement
Identify opportunities for process optimization and implement best practices to enhance efficiency
Serve as the primary point of contact for all operations-related matters, both internally and externally
Ensure compliance with local laws, regulations, and company policies
Serve as the primary liaison between the Philippines operations and global/regional leadership based in the U.S.
Develop and implement strategic plans to establish and grow Imagenet’s operations to meet client needs. Identify and capitalize on new business opportunities and growth markets within the Philippines
Build and maintain strong relationships with key stakeholders, including clients, partners, and government officials
Foster a culture of collaboration, customer-centricity, and operational excellence in line with the company’s five (5) core Values.

Qualifications:
10+ years of experience in operations management, with at least 5 years in a leadership role with a focus on managing business processing services, with an emphasis on optimizing for cost efficiency and service excellence for U.S.-based clients.

Proven track record of managing and optimizing operations in a BPO model
Strong strategic and analytical skills, with the ability to make data-driven decisions
Excellent leadership, communication, and stakeholder management abilities
Proven track record of establishing and managing a large team and shaping the environment
Deep understanding of the regulatory environment and business landscape in the Philippines
Experience in servicing managed care clients in the U.S. a plus
Bachelor’s degree in business, management, or a related field; advanced degree preferred
Fluency in English and Tagalog
Willingness to relocate to or be based in Manila, Philippines, and work on-site full-time

Company Information:
Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers.
The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, Jet Stream TM, to help with traceability, governance, and automation of claims operations for its clients.
Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly-owned global delivery center in the Philippines.

We regret to inform you that this job opportunity is no longer available as it has expired

New Job Alerts

Tahj/NSDMM Management

Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!

Santa Rosa

FULL TIME

November 19, 2024

View Job Description

Lancesoft philippines

Senior SAP Fico Consultant

Manila

CONTRACT

November 19, 2024

View Job Description

GH Specialist Philippines Incorporated

IT/Graphics Designers for Fresh Grad - Makati Area

Makati City

FULL TIME

November 19, 2024

View Job Description

Simpletrade Solutions Inc.

Finance Supervisor

Quezon City

FULL TIME

November 19, 2024

View Job Description

PM Consulting

Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)

Taguig

FULL TIME

November 19, 2024

View Job Description

Looking for similar job?