Philippines Job Openings
iQor Philippines- Dasmarinas
Operations Supervisor
Dasmariñas
FULL TIME
October 24, 2024
Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.
Responsibilities:
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes).
- Drives continuous improvement through trend reporting analysis and metrics management
- Offers new ideas and suggestions for improvement.
- Identifies and implements new practices and processes that are “best in field".
- Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.
- Confers with reporting manager on complex or unusual situations.
- Exchanges knowledge and information with other i Qor facilities to ensure best practices are shared throughout the i Qor organization.
- Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).
- Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to i Qor or customer specific.
- Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
- Understands and embraces the business and call center operations strategic direction.
- Performs other duties as assigned.
- 3 or more years of call center experience in collections/sales/customer service/technical support.
- 1 or more years of supervisory experience.
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
Job Type: Full-time
Schedule:
- 8 hour shift
New Job Alerts
Tahj/NSDMM Management
Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!
Santa Rosa
FULL TIME
November 19, 2024
View Job Description
Lancesoft philippines
Senior SAP Fico Consultant
Manila
CONTRACT
November 19, 2024
View Job DescriptionGH Specialist Philippines Incorporated
IT/Graphics Designers for Fresh Grad - Makati Area
Makati City
FULL TIME
November 19, 2024
View Job Description
Simpletrade Solutions Inc.
Finance Supervisor
Quezon City
FULL TIME
November 19, 2024
View Job Description
PM Consulting
Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)
Taguig
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
WORKSYNC SOLUTIONS CORP.
Operations Supervisor
Parañaque
FULL TIME
October 8, 2024
View Job DescriptionRYT Management Consultancy
Operations Director (Graphics & Design)
Makati City
FULL TIME
October 8, 2024
View Job DescriptionTalentview for Alfamart Trading
Supervisor - IT Operations | Dasmarinas, Cavite
Dasmariñas
FULL TIME
October 8, 2024
View Job DescriptionTalentview for Alfamart Trading
IT Operations Assistant | Lemery, Batangas
Lemery
FULL TIME
October 8, 2024
View Job DescriptionHoliday Factory Package Tour Operator Inc.
Operations Team Lead
FULL TIME
October 8, 2024
View Job DescriptionSee What’s New: iQor Philippines- Dasmarinas Job Opportunities
New Job Alerts
Tahj/NSDMM Management
Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!
Santa Rosa
FULL TIME
November 19, 2024
View Job Description
Lancesoft philippines
Senior SAP Fico Consultant
Manila
CONTRACT
November 19, 2024
View Job DescriptionGH Specialist Philippines Incorporated
IT/Graphics Designers for Fresh Grad - Makati Area
Makati City
FULL TIME
November 19, 2024
View Job Description
Simpletrade Solutions Inc.
Finance Supervisor
Quezon City
FULL TIME
November 19, 2024
View Job Description
PM Consulting
Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)
Taguig
FULL TIME
November 19, 2024
View Job Description