Apply for Operations Supervisor Role at iQor Philippines- Dasmarinas

Philippines Job Openings

iQor Philippines- Dasmarinas

Operations Supervisor

Dasmariñas

FULL TIME

October 24, 2024

Job Summary:
Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.
Responsibilities:

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes).
Drives continuous improvement through trend reporting analysis and metrics management
Offers new ideas and suggestions for improvement.
Identifies and implements new practices and processes that are “best in field".
Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.
Confers with reporting manager on complex or unusual situations.
Exchanges knowledge and information with other i Qor facilities to ensure best practices are shared throughout the i Qor organization.
Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).
Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to i Qor or customer specific.
Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
Understands and embraces the business and call center operations strategic direction.
Performs other duties as assigned.

Skills Requirements:

3 or more years of call center experience in collections/sales/customer service/technical support.
1 or more years of supervisory experience.

Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
Job Type: Full-time
Schedule:

8 hour shift

We regret to inform you that this job opportunity is no longer available as it has expired

New Job Alerts

Tahj/NSDMM Management

Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!

Santa Rosa

FULL TIME

November 19, 2024

View Job Description

Lancesoft philippines

Senior SAP Fico Consultant

Manila

CONTRACT

November 19, 2024

View Job Description

GH Specialist Philippines Incorporated

IT/Graphics Designers for Fresh Grad - Makati Area

Makati City

FULL TIME

November 19, 2024

View Job Description

Simpletrade Solutions Inc.

Finance Supervisor

Quezon City

FULL TIME

November 19, 2024

View Job Description

PM Consulting

Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)

Taguig

FULL TIME

November 19, 2024

View Job Description

Looking for similar job?

See What’s New: iQor Philippines- Dasmarinas Job Opportunities

iQor Philippines- Dasmarinas

Trainer 1

Talisay

Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)

Taguig

FULL TIME

November 19, 2024

View Job Description