Overview:

• Coordinate patients as contact window from production start

- Fixing the appointments and schedule with patients- Call patients before the accommodation day to verify the appointment- Communication with patients/visitors directly by answering or referring inquiries

• Receptionist operation

- Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.- Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments

• Customer support operation

- Answering the patient concern- Communication with the related department and obtaining solutions for a technical concern from a patient.- Providing the solution and an answer to a patient in accordance with him/her questions.

• Customer success operation

- Boosting lifetime customer value and annual recurring revenue.- Inspiring customer loyalty and retention.- Reducing churn
Details:

• Fixing the appointments and schedule with patients

- Send notifications via SNS message to match the schedule of our staff in charge and the patient- Inform appropriate transportation, travel route and/or estimated arrival time in case patient visits our clinic- Share the appointments result with related departments

• Call patients before the accommodation day to verify the appointment

- Call them first in the morning. If they cannot be reached, send them a text message. If there is no response after an hour, contact them again.- Check the related concern with patients* Ask the patient if he/she needs assistance for the transportation (use company car or book grab for the patient)* Ask the patient if he/she will arrive with a companion* Ask the vaccination status and current health condition the day before the said schedule

• Communication with patients/visitors directly by answering or referring inquiries

- Coordinates with the concerning departments regarding issues or irregularities with the patients- Take over the communication of patients who is starting production from sales- Deliver regular follow-up information to the patients who start the life with prosthesis to check the product condition Deliver new service information with our users

• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

- Monitors logbook for security purposes.- Maintains telecommunications system.

• Inventory of consumables (socks, liners, bandages) from incoming shipments

- Purchasing pantry and office supplies

• Answering the patient concern

- Getting the problem/situation/request when the person got contact from the customer- Can give the solution or explanation if the request is template one

• Communication with the related department and obtaining solutions for a technical concern from a patient.

- If the concern from customer is not on our template, escalate the trouble detail to the superior person- Check the unclear point before explaining to the customer

• Boosting lifetime customer value and annual recurring revenue.

- Up-selling and cross-selling mainly through phone call and SNS- Proposing additional purchases of consumables after the main product sale closes- Proposing additional purchases to existing customers

• Inspiring customer loyalty and retention

- Making follow-up calls and providing information to customers to build rapport regularly

• Reducing cancellation

- Monitoring and reporting cancellation rates- Making internal proposals to reduce cancellation rates- Making approaches to patients to reduce cancellation rates

• To report and inform exactly the details of a patient's condition and situation to a supervisor whenever to hear from them.

- To propose any solution to the supervisor or team member based on information you obtain.- To provide the solution and an answer to a patient in accordance with him/her questions.- If the concern from the customer is on our template, the person can answer after confirming the related member.- The person can follow the company protocol for the explanation.

• Keeping and maintaining cleanliness at clinic areas & other related areas by complying with procedures, rules, and regulations of the company.
• Contributing to the team effort by accomplishing tasks for better results.
• Making and writing routine/ special report directed by the superiors
• Performing other duties as assigned by the superiors
• Making suggestions for improving operations in this position's role or beyond this role.

Preferably

• Telephone operator experience in a call center (*Not a must)

Qualifications:

• Must have a Bachelor Degree (any related course)
• Has experience of customer service/success
• Willing to relocate in Cebu
• Strong verbal and written communicator
• Self-motivated, self-disciplined and can do the job with minimal supervision
• Available SNS and telecommunications system.
• Good English communication skills (English, Visaya & Tagalog)
• Good Listener
• Professionalism
• Customer-centered
• Multitasker
• Self-motivated, self-disciplined and can do the job with minimal supervision
• With experience, sales is a plus.

Job Type: Full-time
Pay: Php15,000.00 - Php21,000.00 per month
Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Commission pay