Médecins Sans Frontières (MSF) is an international - independent medical humanitarian organization that provides emergency aid to those impacted by armed conflict, epidemics, pandemics, natural disasters, and limited access to healthcare. With a global staff exceeding 30,000, MSF offers assistance based on need, without discrimination based on race, religion, gender, or political affiliation.
We are doctors, nurses, midwives, epidemiologists, pharmacists, laboratory technicians, logistics experts, administrators, and many other types of support staff.
Médecins Sans Frontières started working in the Philippines in 1984 but has a permanent presence since the Typhoon Haiyan response in 2013. The Tondo Project started in 2021 and aims to search, treat, and prevent TB. It is carried out in partnership with the Manila City Health Department and in support of the National TB Program.
JOB VACANCY
Patient Support Activity Manager
Main Purpose of the Position
Defining, coordinating and monitoring all patient support activities (emotional, education and social support activities) within a chronic diseases project (HIV/ TB / others) according to MSF principles, protocols and standards in order to empower the patient in front of his illness and treatment, beyond the purely medical aspects of care.
Main Responsibilities

• Assessing patient support needs and defining the patient support strategy according to the changing medical needs and context.
• Developing patient support tools (counselling and education protocols, health promotion messages, flyers, flipcharts, games, etc.).
• Ensuring implementation of patient support activities (health talks, education and counselling sessions, defaulter tracing, strengthening of support groups, linking with social actors, community awareness activities,…) according to protocols and tools.
• Monitoring and evaluating patient support activities (defining indicators and follow-up tools, collecting and analyzing data).
• Ensuring good communication and collaboration with the other components of the project and other partners working on patient support.
• Managing staff involved in patient support. Planning and supervising, in close coordination with the HR department, the associated processes (recruitment, training, performance evaluation, development and internal communication) of the staff under his/her responsibility in order to improve staff capabilities and to ensure both the sizing and the amount of knowledge required.

Specific Accountabilities

• Prepare materials with consultation from PMR for training and coaching the PS Team
• Having a hands-on approach to supervising and monitoring PS activities and the PS teams, including human resources management of the team
• Adapting PS strategies when needed in order to reach the objectives of each activity (contact tracing and investigation, TST, TPT, treatment refills and adherence, patient education and counselling).
• Organizing training and coaching of DOH (or partner agencies) staff involved in patient support activities.
• Participating in interagency meetings and workshops
• Participating in project coordination and medical team meetings
• Organising and scheduling planned meetings with the PS team
• Collecting and analysing PS team’s data for submission, presentation or report to the PMR and/or team.
• Preparing PS monthly report as part of the medical monthly report to be submitted to the PMR.
• Conducts planning, preparation, and development of annual proposals/plans in line with the project objectives, to submit to PMR.
• Perform other tasks that may be validly delegated in furtherance of the objectives of the project.

MSF offer

• Tondo, Manila, accessible and near LRT station
• Fixed-term Contract
• Level 10 of MSF transparent function grid
• 13th month pay, Annual Leave, HMO
• Multi-cultural environment

Start date: A.S.A.P.
Requirements:

• University degree in psychology/ counselling/ social sciences/ communication/ health promotion/ educational sciences / nursing
• Essential, working experience of at least two years in related jobs (TB or TB/HIV context). Desirable, working experience with MSF or other NGO’s. Demonstrable experience in supervising and training others in a team setting
• Filipino (Tagalog) and English
• Essential computer literacy (word, excel and internet)

Competencies:

• People Management and Development L2
• Commitment to MSF Principles L2
• Behavioural Flexibility L3
• Results and Quality Orientation L3
• Teamwork and Cooperation L3

Documents to provide:
Cover letter and updated CV, with copies of work certificates relevant for the position.
Interested candidates are invited to send their application to msff-manila-recruitment@paris.msf.org
Subject of mail should be identified with: “PSA Manager”
15th of September 2024
NOTE: Only shortlisted candidates will be contacted for interview.
No monetary, goods or service offers, nor favoritism, will be tolerated in a recruiting process. MSF reserves the right to refuse any candidate having benefited from such acts. Any illicit solicitations can be reported to the justice system.
MSF is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel. We provide equal opportunity regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation.
Job Types: Full-time, Contract
Pay: Php60,000.00 - Php73,000.00 per month
Benefits:

• Health insurance
• Paid training
• Pay raise

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Application Deadline: 09/15/2024