ROLE: *Quality Manager - BPO*
Location: Pasay & Alabang, Philippines.
✅ Salary: PHP75,000 - PHP 82,000
✅ Target Industry: Insurance domain
✅ Language: English (Filipino)
✅ Joining Date: ASAP
✅ Headcounts: 2
✅ *Must Have: 5+ years in QA Manager role Knowledge in Quality tools and analysis, Experience in Insurance domain (preferred), Must have understanding on NPS calculation Knowledge on Quality framework deployment in new transitions**
✅ *Basic Function*
The QC Manager is responsible for ensuring smooth functioning of Quality Compliance function in
client processes while ensuring that internal and client compliance requirements are met and
assisting in driving incremental improvements.
✅ *Essential Functions*
* Responsible for designing new processes for QC functioning to meet client specific
* requirements; facilitate migrations to seamlessly set up quality compliance
* Leads significant process improvement projects
* Train / mentor personnel from other functions on quality tools and concepts and mentor
* AMs / GBs
* Responsible for ensuring ongoing compliance to quality standards based on internal as
* well as client requirements
* Responsible for working closely with clients and operations team to carry out process
* improvement activities and facilitate best practice sharing and driving standardization
* Perform ongoing reviews to ensure compliance to QSD to all certification and internal /
client requirements.
✅ *Technical Skills*
* Trained / Certified Lean Six Sigma
* Green Belt from a reputed organization.
* Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
* Process Mapping/Value Stream Mapping
* Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
* Preferably knowledge of industry domain being aligned to Insurance.
* Knowledge of quality systems (ISO, COPC) preferable.
✅*Work Experience Requirements*
Minimum 8 years of total work experience with at least 2 years of relevant in BPO / ITES industry
Minimum 5 year in the current role/assignment.
Job Type: Full-time
Pay: Php75,000.00 - Php82,000.00 per month
Application Question(s):

• Have you worked in the insurance domain?
• Are you experienced in using quality tools and frameworks for deployment in new transitions?
• Are you trained or certified in Lean Six Sigma?
• Are you familiar with quality systems such as ISO or COPC?
• Do you have experience with call recording systems like NICE or Witness?
• Can you perform process mapping or value stream mapping?
• Have you designed or implemented quality compliance frameworks for a client process?
• Do you have at least 8 years of total work experience, with 2 years relevant to the BPO/ITES industry?
• Have you been in your current role/assignment for at least 5 years?

Experience:

• QA Manager in the BPO industry?: 5 years (Required)