Job Title: Reporting and Analytics Specialist
Location: Philippines, Davao
(Please note that this position requires onsite work in Davao; remote work is not an option.)
Company: Everlife, a US-based Telemedicine Brand
Job Summary:
Everlife is seeking a highly skilled Reporting and Analytics Specialist to join our team. This role requires a tech-savvy individual with extensive experience in generating detailed reports for customer service and ecommerce operations. You will report directly to the US-based leadership team and play a key role in creating high-level dashboard reports that provide quick insights into essential metrics. The ideal candidate will be proficient in CRM systems and reporting tools like Google Docs, with a strong ability to multitask and handle complex data analysis. Your work will help drive decision-making and improve operational performance across our ecommerce-driven telemedicine services.
Key Responsibilities:

• Generate and manage comprehensive reports on key operational metrics, including:
• Approval rates on initial transactions
• Authorization vs. capture report (approval rates)
• Chargeback report
• Decline of credit card transaction reason reports (initials & rebills)
• Email transaction delivery report
• Incompletes for pharmacy-MDI
• Doctor/patient interaction reports
• Refund reports
• Sales vs. media report
• Shipments & tracking reports
• Continuity stick rates
• Tracking all questions and responses for emails
• Vouched ID approvals
• Customer service reports, including average answer time and email response time
• Collaborate closely with the customer service and ecommerce teams to ensure data accuracy and timely reporting.
• Create key leadership dashboard reports that provide a high-level view of essential metrics for the US-based leadership team, enabling them to make quick, informed decisions.
• Analyze data to provide insights and recommendations to improve operational efficiency and customer experience.
• Use CRM systems proficiently to extract, organize, and analyze customer data and interactions.
• Maintain a comprehensive reporting structure that supports decision-making across various departments.
• Provide ongoing tracking and performance analysis on key metrics such as transaction approvals, refunds, and patient interactions.
• Ensure accurate documentation and delivery of reports to relevant stakeholders on a regular basis.

Qualifications:

• 5+ years of experience in producing detailed reports and analytics for customer service or ecommerce operations.
• Highly proficient in CRM systems and reporting tools like Google Docs, Microsoft Excel, and other analytics platforms.
• Excellent multitasking and organizational skills with the ability to manage multiple reporting tasks simultaneously.
• Strong understanding of ecommerce operations and key performance indicators, especially within the telemedicine or healthcare industry.
• Technologically proficient, with the ability to quickly learn and navigate new systems and tools.
• Excellent communication skills, both written and verbal, with a strong focus on accuracy and attention to detail.

Preferred Experience:

• Experience working in BPO, telemedicine, or ecommerce-focused environments.
• Proficient in creating dashboards and automated reporting tools.
• Familiarity with Ecommerce tools like shopify a plus.

Requirements:

• Availability: Must be willing to start work at 7 PM.
• Location: Must work onsite at our office in Davao.
• Benefits: Comprehensive benefits and paid time off available from day one.
• Bonus Eligibility: Eligible for a bonus after 60 days of employment.

SCHEDULE:

• 8 Hour Shift
• Night Shift

JOB TYPE: FULL TIME
HOW TO APPLY:
If you are a results-driven operations professional with a passion for reporting and analytics, we want to hear from you! Please submit your resume and cover letter detailing your experience and explaining why you are the perfect fit for this role to amtapic@sixelevencenter.com.
Job Type: Full-time
Pay: Php50,000.00 - Php60,000.00 per month
Schedule:

• 8 hour shift
• Night shift

Supplemental Pay:

• Bonus pay