Philippines Job Openings

CXC Philippines

Senior Production Support Analyst

Pasig City

FULL TIME

September 6, 2024

We are seeking an experienced Senior Production Support Analyst to join our dynamic team. In this role, you will be responsible for providing technical support for critical production systems, troubleshooting complex issues, and ensuring optimal system performance. You will collaborate closely with various departments to identify and resolve production issues and implement process improvements.
Key Responsibilities:

Act as the primary contact for production support, responding to system issues and incidents.
Analyze and resolve complex technical problems in production environments, ensuring minimal downtime.
Monitor system performance, ensuring optimal efficiency and reliability.
Collaborate with development teams to identify and resolve software defects and improve system functionality.
Perform root cause analysis on recurring issues and implement permanent solutions.
Participate in on-call support rotation and after-hours support as needed.
Document and track all issues and resolutions in accordance with company policies.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field.
5+ years of experience in production support or related roles.
Strong knowledge of SQL, scripting, and database management.
Experience with monitoring tools and incident management.
Excellent problem-solving and communication skills.
Ability to work under pressure and manage multiple tasks simultaneously

Job Types: Full-time, Fixed term
Contract length: 12 months
Pay: Php80,000.00 - Php140,000.00 per month
Benefits:

Health insurance
Life insurance
Work from home

Schedule:

8 hour shift
Day shift
Monday to Friday

Supplemental Pay:

13th month salary
Overtime pay
Performance bonus

Experience:

Production Support: 5 years (Required)

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