Responsibilities:

• Oversee implementation and maintenance of best practices in Tech Services and IT Security, including service catalogs and SLAs.
• Lead deployment of methodologies like ITIL and CMMI to improve efficiency and 24/7 support.
• Review, update, and maintain contracts with shared service customers.
• Manage service allocation, pricing, and coordination across Tech Services teams to ensure quality delivery.
• Drive continuous improvement, performance monitoring, and reporting for managed services.
• Ensure proper documentation, timely escalation handling, and impact evaluation of service changes.
• Identify new customer needs, propose value-creating services, and contribute to capability building.

Qualifications:

• 5+ in Service Delivery Management
• Strong leadership, customer service, and communication (English)
• Cloud expertise (Azure, AWS, GCP), OS/Cloud management, networking
• Analytical, adaptable, organized, and team-oriented
• Experience with ticket and incident management
• Willing to work in Alabang

Job Type: Full-time
Pay: Php85,000.00 per month
Benefits:

• Health insurance
• Promotion to permanent employee

Schedule:

• Overtime
• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay

Education:

• Bachelor's (Preferred)