Apply for Team Leader Role at Supportware Philippines

Philippines Job Openings

Supportware Philippines

Team Leader

Taguig

FULL TIME

October 24, 2024

Responsibilities

Coordinate Customer Service Team
Provide Direct Customer Support
Review and Resolve Escalations
Evaluate Team Members
Support Process Improvement
Train New Hires
Support with quality assurance process

Required Skills and Responsibilities:

Direct line management for Helpware with a size of 10 agents.
Excellent (near-native) written English is a requirement for this job
Amazing customer support, phone support experience preferred
Tech-savvy and Advanced proficiency in G-Suite/MS-Office
Sales or Ecommerce experience and understanding of sales metrics and drivers
Great eye for detecting team, employee risk before it becomes an issue
Track record of building positive relationships with employees and partners
Strong work ethic and a talent for bringing out the best in others
Passionate about sharing knowledge and helping others

Education and Experience:

3+ years as a Supervisor, Team Lead, in the BPO or equivalent.
Senior college student or bachelor's degree in Business Administration, Marketing, Statistics, or Work Environment.

Job Type: Full-time
Benefits:

Health insurance
Life insurance
Paid training
Pay raise

Schedule:

Night shift

Supplemental Pay:

13th month salary
Bonus pay
Performance bonus

Ability to commute/relocate:

Taguig City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Have you tried handling 10 to 15 agents?
Do you have any experience as a Team Leader?
Can you start ASAP?

We regret to inform you that this job opportunity is no longer available as it has expired

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