Philippines Job Openings

Magellan Solutions Outsourcing Inc.

Technical Support Representative | CCTV Troubleshooting account

Quezon City

FULL TIME

September 6, 2024

Magellan Solutions is a key BPO operating since 2005. Our head office is in Mandaluyong City with another location in Quezon City. Magellan is Philippines owned company. We believe in communication at Magellan and have an open door policy across the company.
  • Our team believes in career growth within Magellan - you will notice that many of our job postings are entry level, as we prioritize internal candidates for support positions
  • Find out more about us here: https://www.magellan-solutions.com/
BASIC FUNCTIONS:
  • Remotely Diagnose, Troubleshoot, and resolve network issues at Customer facilities.
  • Remotely Diagnose, Troubleshoot, and resolve Linux system issues affecting our software.
  • Remotely Diagnose, Troubleshoot, and resolve camera hardware and software issues.
  • Monitor system fleet status, and perform tasks to resolve issues as they arise.
  • Quality Assurance: Coordinate with local building maintenance to adjust & clean cameras after the site is live; check hardware health & room occupation status.
  • Maintain ticket SLA in Support Ticketing system Contact Customer Facility when troubleshooting connectivity issues to get additional.
  • information and notify them of system issues.
Ideal Candidate:
  • At least 1 year of technical experience supporting telco, wireless internet connection concerns, computer hardware troubleshooting, and other related accounts.
  • Very good communication skills
  • Can understand computer troubleshooting.
  • With proven experience handling tickets
  • Can work either in Centris or Shaw Mandaluyong City
  • Can start ASAP
Benefits:
  • Additional leave
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Transportation service provided
Schedule:
  • 8 hour shift
  • Night shift
  • Rotational shift
Supplemental Pay:
  • 13th month salary
  • Overtime pay
Ability to commute/relocate:
  • Quezon City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
  • Technical Support Representative: 1 year (Preferred)
  • BPO: 1 year (Preferred)
Job Type: Full-time
Pay: From Php26,000.00 per month
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