SOS is an Australian-owned BPO with branches in Makati and Cavite, looking to hire a Technical Systems Analyst to join the pioneering team in the Philippines for our client. The successful candidates must be willing to work onsite.
Overview:
We are seeking a Technical System Analyst to join our IT team, reporting to the IT Manager. The role involves providing support for IT systems, managing integrations between platforms, and assisting with day-to-day technical operations. The ideal candidate will have 2-3 years of IT administration experience and exposure to a variety platforms. Web development skills are preferable, but not essential.
Key Responsibilities:
● System Integration and Support:
○ Assist in integrating internal systems with external platforms, ensuring smooth
data flow using APIs or similar solutions.
○ Troubleshoot and resolve system integration issues, ensuring data accuracy
and reliability.
○ Collaborate with stakeholders to resolve technical challenges related to
systems and integrations.
● IT Administration:
○ Manage user accounts, access control, and system configurations across
multiple platforms.
○ Monitor system performance, applying updates, patches, and ensuring overall security.
○ Support internal teams by providing IT guidance and resolving issues related to productivity tools and systems.
● Technical Support:
○ Provide first-line technical support to users, troubleshooting hardware,
software, and network issues.
○ Manage and resolve support tickets within established timeframes.
○ Document common issues and solutions to enhance future troubleshooting
efforts.
● Collaboration & Problem Solving:
○ Work closely with the IT Manager and cross-functional teams to identify and
implement IT solutions that enhance business operations.
○ Participate in technical projects and initiatives, offering support and expertise
to drive successful outcomes.
○ Maintain detailed documentation of systems, processes, and troubleshooting
steps.
Platforms and Tools:
● Google Workspace: User management, configurations, and troubleshooting.
● Zoom Enterprise: Administration, user support, and integration management.
● Salesforce: Basic administration and integration support with other platforms.
● Form Assembly: Integration troubleshooting and coordination.
● Cirrus Insight: Calendar syncing and email integration management.
● Acuity Scheduling: System administration and support across regions.
● Web Applications: (preferable): Basic understanding of content management
systems, HTML, CSS, Java Script, SQL Databases, React. Some developer
experience would set you apart!
● Integromat/Make: Workflow automation and integration across various platforms.
Qualifications:
● 2-3 years of experience in IT administration or technical support.
● Experience with platform integrations, user management, and troubleshooting
technical issues.
● Familiarity with the above-mentioned platforms is desirable.
● Web development skills (e.g., HTML, CSS, Java Script, React, Headless CMS) are preferable but not essential.
● Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
● Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
● Basic understanding of IT security and data management practices.
Working at SOS
Embark on a fulfilling journey by joining our team and unlocking a host of enticing perks, including an above-industry salary package with lucrative incentives, comprehensive HMO benefits coupled with life insurance coverage, vibrant and engaging company events, promising opportunities for career growth and promotion, exciting company outings featuring international travel adventures, all supported by our dedicated HR team that prioritizes and advocates for a healthy work-life balance.
Job Type: Full-time
Benefits:

• Company events
• Opportunities for promotion
• Pay raise

Schedule:

• 8 hour shift
• Day shift
• Early shift
• Fixed shift
• Monday to Friday