• Assess training effectiveness and modify programs as necessary.
• Create instructional materials and resources for training sessions.
• Collaborate with departments to ensure training aligns with company objectives.

• At least 2 years’ experience in the BPO industry as a Trainer
• Technical knowledge in Module Creation
• Must have collaborated in the creation of a curriculum
• Must have spear-headed training needs analysis for a new and existing campaign
• Strong focus on documentation
• Numerical comprehension and analyzing data
• Understanding of contact center industry KPIs
• Thorough knowledge of MS Office Applications(Outlook, Excel, Word and Power Point)
• Above average communications skills - verbal and written
• Coaching capability • Statistical knowledge / interpretation of data
• Technical Orientation - Class Preparation, Evaluation and Assessment