About the Client:
Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.
Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.
Primary Responsibilities:

• Will formulate and conceptualize training modules based on the needs of the employees and the management
• Will be responsible for managing the activities involved in the design, preparation, delivery, and need assessment of training and development programs for company managers and employees
• Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication training
• Will conduct New Employee Onboarding and Orientation for new hires as well as product training before endorsing them to operations
• Will partner with and join other HR professionals to assess and implement organizational development programs, processes, and training initiatives to support organizational strategies
• Will conduct research on the latest trends in training provided
• Will evaluate employees’ improvement based on the training provided
• Will develop methods for evaluation of program effectiveness
• Will prepare program reports
• Will perform other duties and/or special projects as necessary
• Identify training needs and organize training interventions to meet quality standards

Secondary Responsibilities:

• Evaluate employees through call listening, side-by-side, live monitoring
• Will monitor trainee performance from training up to nesting, before endorsing them to operations

Requirements

• 1-2 plus years of experience as a BPO Trainer is required.
• Experience as a Product Trainer preferred.
• Experience with ramping programs (handling consecutive Product Training classes).
• Experience in formulating and conceptualizing training modules; able to design, prepare, deliver, and assess training and development programs.
• Experience in conducting New Employee Onboarding, Orientation, and Product Training.

Work Hours and Shifts
- Full-time onsite work in Cebu office.
- Night shift (8 PM - 5 AM) during Product Training classes.
- Morning shifts when not conducting classes.
Please note that you will need to prepare a brief 15-minute demo presentation on any topic for the final interview.
WHAT WE OFFER:
✔ Great Place to Work-Certified Company
✔ Premium HMO
✔ Holistic employee experience
✔ Work-from-home and hybrid work setup
✔ Rewards and incentives
✔ Monthly engagement activities
✔ Career advancement opportunities
✔ Paid referral program
Job Type: Fixed term
Pay: Up to Php35,000.00 per month
Benefits:

• Company events
• Health insurance
• Life insurance

Schedule:

• 8 hour shift

Application Question(s):

• Have you previously worked as a Product Trainer with experience in conducting ramping programs, which involve handling consecutive Product Training classes?
• Are you amenable to a fixed-term employment of 2-3 months?
• Are you open to full-time onsite work at our Makati office, including night shifts (8 PM - 8 AM)?

Experience:

• being a Trainer in a BPO Industry: 1 year (Required)