Philippines Job Openings
Acquire BPO
Training Manager
Mandaluyong City
FULL TIME
October 11, 2024
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
- HMO coverage for you and your family
- Yearly Kick Off Parties with major giveaways (like the car in 2023)
- Get recognized through our ‘Value Awards’
- Grow your career - yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A Glimpse into Your New Role
Training Manager role is a pivotal in identifying training needs, developing instructional materials and increasing trainees’ engagement in learning sessions, resulting to improved employees’ skillset, performance, productivity and quality of work.
- Provide overall support in all projects/programs surrounding competency development of first line employees/staff/agents
- Lead and manage a team of trainers, ensuring that proper execution of tasks is fulfilled in a timely manner
- Identify and assess future and current training needs through job/task analysis, career paths, annual performance appraisals and consultation with line managers
- Draw an overall or individualized training and development plan that addresses needs and expectations
- Deploy a wide variety of training methods and programs
- Conduct effective induction and orientation sessions
- Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
- Provide opportunities for ongoing development
- Resolve any specific problems and tailor training programs as necessary
- Maintain a keen understanding of training trends, developments and best practices
What You’ll Bring
- Bachelor’s Degree holder
- At least 5 years’ experience in Training & Development
- At least 3 year experience managing a training team
- Certified on Instructional Design and Training Delivery
- Must have spear-headed training needs analysis for a new and existing campaign
- Strong focus on documentation
- Numerical comprehension and analyzing data
- Understanding of contact center industry KPIs
- Thorough knowledge of MS Office Applications (Outlook, Excel, Word and Powerpoint)
- Excellent communications skills - verbal and written
- Coaching capability
- Statistical knowledge / interpretation of data
- Technical Orientation - Class Preparation, Evaluation and Assessment
With a diverse global team working together, we proudly embrace and live by these shared values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
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