Philippines Job Openings
Acquire BPO
Training Manager
Mandaluyong City
FULL TIME
October 11, 2024
- HMO coverage for you and your family
- Yearly Kick Off Parties with major giveaways (like the car in 2023)
- Get recognized through our ‘Value Awards’
- Grow your career - yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
- Provide overall support in all projects/programs surrounding competency development of first line employees/staff/agents
- Lead and manage a team of trainers, ensuring that proper execution of tasks is fulfilled in a timely manner
- Identify and assess future and current training needs through job/task analysis, career paths, annual performance appraisals and consultation with line managers
- Draw an overall or individualized training and development plan that addresses needs and expectations
- Deploy a wide variety of training methods and programs
- Conduct effective induction and orientation sessions
- Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
- Provide opportunities for ongoing development
- Resolve any specific problems and tailor training programs as necessary
- Maintain a keen understanding of training trends, developments and best practices
What You’ll Bring
- Bachelor’s Degree holder
- At least 5 years’ experience in Training & Development
- At least 3 year experience managing a training team
- Certified on Instructional Design and Training Delivery
- Must have spear-headed training needs analysis for a new and existing campaign
- Strong focus on documentation
- Numerical comprehension and analyzing data
- Understanding of contact center industry KPIs
- Thorough knowledge of MS Office Applications (Outlook, Excel, Word and Powerpoint)
- Excellent communications skills - verbal and written
- Coaching capability
- Statistical knowledge / interpretation of data
- Technical Orientation - Class Preparation, Evaluation and Assessment
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each other.
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