Job Summary
The Treasury Specialist - Vendor Management is responsible for the execution of daily Vendor Setup operations of Asia. The incumbent is accountable for ensuring the integrity of internal control through the application of the firm’s defined Vendor Setup procedures. This position has a significant customer service focus, with the incumbent participating in the maintenance and delivery of defined Vendor Setup standards.

Overview
MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance, Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance and Enterprise Technology Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 5,000 employees across Manila, Cebu, and Chengdu (China).
MBPS consists of highly motivated and experienced professionals committed to customer delight. Our customers include Business Units across Asia and North America.

Role and Responsibilities
Reporting directly to the Finance Technical Lead, this role is primarily responsible for supporting Vendor Setup operations for Asia jurisdiction.
Responsibilities include the following:

Operational Support

• Proficient knowledge in the requirements of New and Change vendor requests as well as the Standard Operating Procedures in setting up vendors in Lawson
• Ownership of setting-up of New Vendors and updating vendor details in Lawson AP box
• Able to communicate results of review to requestors and different business units effectively
• Handle Business Unit and requestors’ inquiry with minimal assistance
• Consistently meet every day SLA without escalations
• Supports ad hoc tasks on top of production and the same time meeting deadlines
• Proficient in setting up all types of vendors on specific vendor group assignment, i.e. NAMER, Asia
• Timely and effective delivery of KPI, business dashboards and other metrics as required by management as well as the Business Unit.

Customer Service:

• Respond timely and accurately to all queries regarding Vendor Setup Operations
• Support ad-hoc analysis to identify root cause of production problems and develop timely solutions
• Communicate on a timely manner any issues or challenges to Business Unit contacts

Project Management:

• Support the MBPS Treasury Automation team in the deployment of various initiatives in production which aims to streamline current processes to deliver efficiency savings for the Organization
• Will act as the Business Analyst (BA) for all Projects handled by MBPS Treasury Automation team related to Vendor Setup Operations
• Will support the deployment of VSMART in Asia jurisdictions
• Identify process improvements and lead the execution in production

Reporting:

• Assist the Finance Technical Lead in the monitoring of KPI reports (SLA and Accuracy)
• Own the sending of MBPS VMT Operational Dashboard
• Participates in the monthly governance call to discuss Team’s Operational results

Qualifications

• University degree in Accounting, Finance, or Business-related courses.
• Certified Treasury Professional (CTP) or CPA designation (not required but an advantage).
• Minimum 3 to 5 years of relevant experience in Accounting and/or Treasury Operations.
• Experience in Vendor Master Data Operations is required
• Experience in leading / supporting execution of Projects in a shared-service setting
• Experience in working in a broad Matrix organization listening and using influence to make an impact.
• Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Experience in working across multiple geographies and time zones.
• Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership.
• Excellent analytical and technical skills.
• Excellent English written and verbal communication skills.
• Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously improve processes.
• Ability to anticipate issues and think proactively to resolve issues and risk.
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives.
• Understanding of Lawson or general finance systems / applications available in the market.
• Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must; VBA is a plus). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
• Overtime may be required to meet business deadlines.

This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Hybrid