We are hiring CSR!
The Customer Service Representative is responsible for handling incoming customer calls and inquiries, providing information and assistance, and resolving customer complaints. They must provide excellent customer service and maintain accurate records.
Key Responsibilities:
Answer incoming customer calls and inquiries
Provide information and assistance to customers
Resolve customer complaints and escalate issues as needed
Maintain accurate records of customer interactions and transactions
Collaborate with team members and other stakeholders to improve customer service processes
Qualifications:
High school diploma or equivalent required
Minimum of 1-2 years of experience in a customer service role, preferably in a BPO or related industry
Excellent communication and interpersonal skills
Strong problem-solving and decision-making skills
Familiarity with customer service tools and technologies, such as Customer Relationship Management (CRM) software, is a plus
Ability to work independently and as part of a team, and adapt to changing customer needs and priorities
For regular employees, we offer an industry-leading benefits package that includes:
Competitive Salary
Opportunity for rapid career growth for Top Performers
HMO with 2 free beneficiaries on Day One
Shift Schedule (Day shift/Mid shift/Night shift)
Pioneer, Non-voice, and Easy Accounts Available
Free Coffee and Biscuits in the office
Retirement/Life Insurance for Qualified Staff
Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Job Types: Full-time, Permanent, Fresh graduate
Pay: Up to Php25,000.00 per month
Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Performance bonus
• Quarterly bonus
• Yearly bonus