Responsibilities

• Manage a team of 10-15 direct reports

• First Point of Contact towards market stakeholder (esp. Sales team) in customer-related daily activities (like as but not only: promo creation in TPM, customer condition updates, assortment maintenance etc.), and interrelated processes (e.g. claims management) discrepancies.

• Owns Guardrails and Control points within the processes Customer Planner team is participating in:

• Daily tracking of fulfilment

• Identify hot spots / issues of misses through analyzing the data

• Lead corrective actions to resolve issues

• Participates in Short-term S&OP process by delivering required reports, analysis on-time-in-full, being present on decision making meeting, and ensuring that actions as output is the meeting are delivered by the team on-time-in-full.

• Identify problems/issues in day-to-day Operations and resolve them proactively with the Customer Planner team, or other respective L2 teams (Master Data, claims etc.), or escalating the missing information to the right departments.

• Lead performance calls with the client, owns minutes and actions to be done by the team.

• Ensures that absences or leaves in the team are quickly resolved, by maintaining a substitution plan with redistribution of tasks internally.

• As escalation person, owns and leads corrective actions in case of negative VOC, unsatisfactory collaboration between the team and the stakeholders, low performance of any team member.

• In case of issues proactive communication towards impacted roles, and if issues cannot be solved on team level, escalate quickly.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Excellent understanding of respective countries! Commercial environment and specifics.

• Excellent understanding of processes in Customer Planner scope, and the interrelated processes, role of Customer Planners are playing in those processes.

• Fair understanding of interactions between people, processes, and technology.

• Relevant years’ experience in managing a team

• Ability to communicate complex problems in a simple manner and be able to communicate in business language.

• Ability to work with imperfect information whilst still maintaining high standard, evidenced designs and documentation.

• Fluent in English. Proficient oral and written communication skills.

• Fluent in both Czech and English in verbal and written

• Detail-oriented with a focus on accuracy and precision.

• You are still responsible for your own results as a manager, and you also need motivate other to deliver with passion, creating an inclusive and engaging climate around you.

• Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills.

• Strong analytical mindset, problem solving, organization skills, and attention to detail.

• Smart problem solver – generate good ideas and practical solutions.

• Strong team player, Dependable

• Able to manage their workload and ensure completion of tasks.

• Ability to prioritize tasks

Preferred Qualifications/ Skills

• Exposure to consumer goods industry

• Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc.

• Transitions Experience- Good to have transitioned 1 or more process successfully.