Customer Service – Senior Process Associate - English – Remote Poland

Poland Job Openings

Genpact

FULL TIME

October 16, 2024

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service – Senior Process Associate - English – Remote Poland
Resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.
Responsibilities

Responsible for the operational tasks of Customer Service Backoffice
Solving claims tickets accurately and efficiently to achieve the fixed service level target
Deliver different Customer Service processes KPI’s
Cooperate with local Customer Service organizations,
Implement improvements to current processes
Involvement in projects related to Customer Service area
Ensure efficient customer service processes

Qualifications we seek in you!
Minimum Qualifications / Skills

High School Degree / logistics can be an advantage
Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
Bias for action (focus on results and use of intelligent risk taking)
Team Alignment (team player; supports and respects others)
Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
Good communication skills, ability to cooperate with external and internal customers
Problem solving and decision-making ability
Ability to work with various IT applications (LEO, SAP BI reporting tools, etc.)
Analytical skills

Preferred Qualifications/ Skills

Customer service orientation
Ability to work effectively under pressure
Knowledge of MS Office

What can we offer?

Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional training and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Insurance, Luxmed, additional vacation days, biking policy

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on Linked In, X, You Tube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Senior Process Associate
Primary Location Poland-Warsaw
Schedule Full-time
Education Level High School Diploma/GED
Job Posting Oct 16, 2024, 11:11:59 PM
Unposting Date Ongoing
Master Skills ListOperations
Job CategoryFull Time

We regret to inform you that this job opportunity is no longer available as it has expired

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