Portugal Job Openings

DKR

Customer Support Agent (Italian) on site

Lisbon

FULL TIME

October 8, 2024

Position: Customer Support Agent
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
  • Assist creators of a video content platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
  • Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
  • Use cheat sheets, guides and protocols provided during the training
  • Ensure customer satisfaction and provide professional customer support
  • Identify when the issue should be re-assigned to another department
  • Collaborate with other agents or teams in case of more complex cases
  • Document each action taken in a CRM system in detail.
REQUIREMENTS:
  • Native/fluent in Italian, both oral and written. Fluent in English (at least B2 level)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
  • A resourceful and stress-resilient personality that can adapt and remain calm in all situations
  • Good listening skills and ability to empathize with others
  • Ability to solve issues in a timely manner
  • Ability to work independently while being a team player at the same time
  • Ability to cover shift rotation and be on time at the office.
BENEFITS:
  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance.
Department Customer Support Locations Lisbon
Job Types: Full-time, Permanent
Pay: From 15,500.00€ per year
Expected Start Date: 11/11/2024
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