• Responsible for order management of external and internal B2C and B2B orders;
• Provide data analysis around customer KPIs;
• Leverage system solutions and process refinement to increase automation of standard processes;
• Drive continuous improvement to maximize efficiency in processes, and reduce the cost of managing orders to customers;
• Manage high volume of daily order processing with accuracy and efficiency;
• Perform key tasks according to service levels, and communicate risks to participate in mitigation plan;
• Proactively identify blockers and customer impacts to resolve obstacles prior to impact;
• Will be a leader in developing and integrating best practices within the team;

• Self-motivated, self-starter, and ability to work independently;
• Strong analytical skills;
• Ability to manage multiple priorities and meet deadlines;
• Knowledge of supply chain, distribution, and sales processes;
• Excel, Power BI and Office proficiency;
• Previous experience with SAP, CRM, EDI, or related enterprise software;
• Previous experience with Supply and Demand planning software;

• Bachelor’s Degree in Business, Finance, Operations, Supply Chain, or equivalent experience;
• 2+ years of experience in Order Management;