Date: 29 Oct 2024

Location:Al Khor, QA

Job ID: 3909

School: Nord Anglia International School Al Khor

Company: Nord Anglia Education

• Respond to and resolve hardware and software issues reported by staff and students. Provide on-site and remote support as needed.
• Perform routine maintenance and updates on computer systems, servers, and networks to ensure optimal performance.
• Set up and install new hardware and software, including computers, printers, and multimedia equipment.
• Assist in monitoring and maintaining the school’s network infrastructure, including Wi-Fi access points, firewalls, and switches.
• Conduct training sessions for staff and students on using technology resources effectively and safely.
• Maintain accurate records of hardware inventory, software licenses, and technical support requests.
• Work with faculty to integrate technology into the curriculum and provide support for educational software and tools.
• Help implement and monitor cybersecurity measures to protect sensitive information and maintain compliance with privacy regulations.
• Be available for emergency technical support during school events or unforeseen circumstances.

• Ensure the smooth operation of computers and network, server, printers and copiers, IWB’s, internet, MIS and phones.
• Solve problems with the computer and phone systems as they arise.
• Optimise the efficiency and the costs of the existing IT and phone technology.

• Familiarity with i SAMS (Information Management System) is a plus.

• Source hardware and software as required. Work with purchasing, suppliers and vendors to source cost effective IT solutions and equipment.
• Assist the administration team with any reasonable requests as and when they arise.

• Assist academic staff with IT provision for events, i.e.projectors, music, lights.
• Installations
• Subscriptions
• Microsoft 365
• IT Service Desk
• SDP Tickets
• VLE (Future online applications)
• Technical Fixes
• Devices (Laptops and i Pads) to help with setting up
• Daily Email Requests

• Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s preferred).
• Proven experience in a technical support role, preferably in an educational setting.
• Strong knowledge of computer systems, networks, and common educational technologies.
• Familiarity with i SAMS (Information Management System) is a plus.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Familiarity with cybersecurity principles and best practices.
• Certification (e.g., Comp TIA A+, Network+, or equivalent) is a plus.
• Effective communication and interpersonal skills.