Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.About WNS Romania:WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals. We are most admired for our people, partnership approach, performance and domain expertise. You will enjoy:• Bonuses for your results• A great office, a friendly atmosphere and a multinational environment• Wide range of development and training options (including soft skills and language courses)

Job Description

• Basis the received training, processes any and all requests stemming from customers, which refer to the Rail/Hotel/Air/Car services in the client's service portfolio, using the client's tools and procedure.
• Is responsible for assimilating and putting in practice any process updates provided by the client or the internal support team.
• Ensures that all issued travel documentation is correct and is received by the intended recipient in a timely manner
• Adheres to the schedule and ensures that all individual SLAs are met.
• Communicates with all WNS & client teams through all available channels whenever required
• Reports to the TL any potential issues or malfunctions that may impact the individual/team's performance
• Applies all official instructions/process updates received from the client or the internal support team

Qualifications

• High school degree
• 0-1 years of experience
• English B2
• Front-End Customer Support experience preferred
• Excellent verbal and written communication skills in English
• Attention to details and problem solving skills
• Highly developed soft skills, in particular communication, empathy and patience