IT Support Engineer (m/f/d)

• Provide technical support for hardware and software issues via phone, email, or on-site.
• Diagnose and resolve IT problems and disruptions.
• Install, configure, and maintain IT hardware and software.
• Manage and maintain user accounts and access rights.
• Document support requests and solutions in a ticketing system.
• Assist end-users in the use of IT systems and applications.
• Collaborate with other IT teams to implement new technologies and solutions.
• Assist in the insourcing and establishment of a global IT Service Desk.

• A degree or diploma in Computer Science, Information Technology, or a related field.
• At least 1 year of experience in IT support or a similar role.
• Strong knowledge in troubleshooting and resolving IT system issues.
• Experience with Windows operating systems as well as common office applications.
• Excellent communication skills and customer orientation.
• Language skills: Proficiency in Romanian and English is required, German is highly advantageous.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to travel to the HQ in Germany for onboarding, trainings, team meetings, etc.

• In-depth knowledge in installing, configuring, and maintaining IT hardware and software.
• Experience in managing Windows operating systems as well as common office application
• Basic Knowledge in network configuration and management.
• Proficiency in using and managing ticketing systems (e.g. Jira).
• Basic Power Shell skills are a plus.

• Problem-Solving: Ability to identify issues quickly and develop effective solutions.
• Communication: Strong verbal and written communication skills to interact with team members and customers.
• Teamwork: Ability to work collaboratively with other IT teams and departments.
• Customer Service: A customer-oriented approach to provide the best support experience.
• Adaptability: Flexibility to adapt to new technologies and changing environments.
• Time Management: Efficiently manage time and prioritize tasks to meet deadlines.
• Attention to Detail: Meticulous attention to detail to ensure accuracy and quality in work.

• A dynamic, modern and international work environment that makes it a great place to work
• Highly motivated team is constantly on the lookout for new technologies and innovations to improve our services and satisfy our internal customers
• Promote open communication and collaboration to ensure that everyone can contribute their ideas to the success of the company
• Modern work environment offers flexible working hours and remote work options to promote a healthy work-life balance
• Varied and exciting activities in a strong team.
• Intensive training and rapid integration.
• Attractive remuneration and benefits.
• Adding value with passion - we live our corporate values!