Job Title: Genesys Cloud CX Engineer
Location: Singapore
Job Overview:
We are seeking a highly skilled Genesys Cloud CX Engineer with 4+ years of experience in Contact Center Genesys Development, including Multi-DC implementations. The successful candidate will have at least 2 years of hands-on experience with Cloud CX integrations in voice and digital areas. The role involves custom development in Java and the ability to work with YAML files. Strong problem-solving and analytical skills are essential.
Key Responsibilities:
- Lead the design, development, and implementation of Genesys Cloud CX solutions in multi-data center (DC) environments.
- Work on Cloud CX integrations for both voice and digital channels, ensuring seamless functionality across the contact center platform.
- Collaborate with teams to configure and customize solutions based on business requirements.
- Develop custom solutions using Java for extending the Genesys Cloud CX platform.
- Work with YAML to configure and manage system settings, workflows, and integrations.
- Perform troubleshooting, debugging, and root cause analysis to resolve issues.
- Monitor system performance, ensuring high availability and reliability of the contact center environment.
- Provide support for multi-DC implementations, focusing on scalability and disaster recovery.
- Stay up to date with the latest Genesys Cloud CX features and industry trends.
Qualifications and Skills:
- 4+ years of experience in Contact Center Genesys Development, including Multi-DC implementation.
- At least 2 years of hands-on experience with Cloud CX integrations for voice and digital channels.
- Proficiency in Java programming for custom development.
- Solid understanding of YAML for configuration management.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience in working with cloud platforms (AWS, Azure, GCP) is a plus.
- Familiarity with CI/CD pipelines, Kubernetes, Docker, Jenkins, and Ansible is a plus.
Preferred Skills:
- Certification in Genesys Cloud CX.
- Knowledge of API integrations and related technologies (REST, SOAP).
- Strong communication and collaboration skills.
Job Types: Full-time, Contract
Contract length: 12 months
Experience:

• Genesys Cloud CX: 6 years (Preferred)
• Multi-DC Genesys Cloud CX implementation: 6 years (Preferred)
• Cloud CX integrations for voice and digital areas: 6 years (Preferred)
• Custom development using Java: 6 years (Preferred)
• YAML for configuration management?: 6 years (Preferred)
• troubleshooting in a multi-DC Genesys Cloud CX environment: 6 years (Preferred)

Work Location: In person