Singapore Job Openings
InterContinental
Guest Experience Executive - InterContinental Singapore
August 2, 2024
-
Be the warm welcome that kicks off a memorable guest experience
-
Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Club Inter Continental and Concierge
-
Front Desk – Delivery of efficient check-in and check-out procedures as per Standard Operating Procedures with True Hospitality and genuine interest in our Guests. Handle cash and credit card transactions. Take and manage guest bookings, up-selling opportunities and sharing of experiences to enrich their stay experiences.
-
Conducts shift briefings to ensure hotel activities, events and operational requirements are known on the day’s schedule. Attends Group Pre-conference with Operational and Sales Leads, manage group room allocations, handles group arrivals and departures in the absence of Rooms Controller. Check, responds/action all emails in a professional and timely manner in the absence of Rooms Controller. Handles IHG Rewards Club and non-members’ room allocation, ensures rooms are assigned according to preferences in the absence of Rooms Controller
-
Communicates closely and regularly with Housekeeping Coordinator on room status; Arrange/prepare site inspection rooms for Sales & Marketing on a daily basis and coordinates with Engineering and Housekeeping on PMM (Preventive Maintenance) daily on the blocking and releasing after completion in the absence of Rooms Controller.
-
Uniformed Services – Working Better Together with Uniformed Services Team in providing guests with prompt service, professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
-
Elevating Guest Experience – Deliver our Loyalty Experience by acknowledging our IHG Reward Club and Inter Continental Ambassadors; tailoring our Club Inter Continental guests experience in person, emails, or on the phone. Stay one step ahead of guests’ needs – record and act on preferences, handle messages, requests, questions and concerns proactively. Be a trusted contact for all guests.
Assist Guests with all requests; from accommodation billing to local knowledge, and basic problem handling to take care of their stay
-
Driving Results – Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment. Delivers genuine guest experiences with True Hospitality.
-
Leading Others – Supervises and directs Guest Experience Ambassadors. Reports to Duty Manager and supports other departments at peak periods. Cooperate and communicates with other hotel departments as required.
-
Develops and oversees Guest Experience Associates, mentors and coaches Associates functionally.
-
Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotel’s Emergency Response procedures and security guidelines.
-
Club Inter Continental - Assists in delivering the Club Inter Continental stay and dining experience with the guidance of Club Inter Continental Manager.
Working Better Together with Culinary team in ensuring that Club Inter Continental dining experiences are delivered as per Brand standards.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
New Job Alerts
Takeda Pharmaceutical
Senior Biotech (Suite 2)
Singapore
FULL TIME
November 7, 2024
View Job Description
GIC Investment
AVP/VP, Business Strategist, Fixed Income & Multi Asset
Singapore
FULL TIME
November 7, 2024
View Job Description
National University of Singapore
Procurement Senior Executive / Assistant Manager
Singapore
FULL TIME
November 7, 2024
View Job DescriptionArt of Entertainment Pte Ltd
Retail Sales and Marketing Executive
Singapore
FULL TIME
November 7, 2024
View Job DescriptionLooking for similar job?
Hilton
Guest Experience Executive (Hilton Singapore Orchard)
Orchard
FULL TIME
August 2, 2024
View Job Description
Mandai Wildlife Reserve
Guest Service Officer - Singapore Zoo/River Wonders
FULL TIME
August 13, 2024
View Job Description
Holiday Inn
Guest Services Executive - Holiday Inn Singapore Little India
August 1, 2024
View Job Description
InterContinental
Guest Relations Supervisor (F&B) - InterContinental Singapore Robertson Quay
August 16, 2024
View Job DescriptionNovotel & Mercure Singapore on Stevens
Novotel Singapore on Stevens : Guest Services Executive / Agent
FULL TIME
August 8, 2024
View Job DescriptionSee What’s New: InterContinental Job Opportunities
InterContinental
Chef De Partie (Italian Cuisine) - InterContinental Singapore
October 18, 2024
View Job Description
InterContinental
Assistant Director of Sales - InterContinental Singapore
October 14, 2024
View Job Description
InterContinental
Commis I (Pastry) - InterContinental Singapore
September 11, 2024
View Job Description
InterContinental
Chef de Cuisine (Publico Ristorante) - InterContinental Singapore Robertson Quay
September 6, 2024
View Job Description
New Job Alerts
Takeda Pharmaceutical
Senior Biotech (Suite 2)
Singapore
FULL TIME
November 7, 2024
View Job Description
GIC Investment
AVP/VP, Business Strategist, Fixed Income & Multi Asset
Singapore
FULL TIME
November 7, 2024
View Job Description
National University of Singapore
Procurement Senior Executive / Assistant Manager
Singapore
FULL TIME
November 7, 2024
View Job DescriptionArt of Entertainment Pte Ltd
Retail Sales and Marketing Executive
Singapore
FULL TIME
November 7, 2024
View Job Description