Singapore Job Openings

ZwickRoell GmbH & Co. KG

Service Coordinator at ZwickRoell Singapore

August 1, 2024

  • Singapore
About Zwick Roell Pte. Ltd.
Get started with us now! At Zwick Roell, you can look forward to a challenging and innovative areas of responsibility in an agile and internationally minded company. We push materials and components to their limits and deliver reliable test results for our customers. The family-owned Zwick Roell Group is the global market leader for materials testing systems since over 160 years. More than 1,800 employees achieve an annual turnover of 310 million Euros. Well-known local and international manufacturers, researcher & developer as well as Universities from all industries & disciplines rely on our high-tech testing technology from the Zwick Roell Group. We are represented by our own subsidiaries as well as by our sales & service partners in more than 56 countries worldwide.

At Zwick Roell, we are open-minded and passionate about whatever we do! We provide and continuously develop a high-performance culture and actively promote international exchange programs & deployments to develop long-term career paths. We continuously strengthen our operational excellence and act with agility to excite existing customer and to win new customers.

We are hiring an open-minded and self-driven Service Coordinator based in our Regional Headquarter in Singapore.

Job Overview
Reporting to the General Manager and supporting the sales and service team, this role involves coordination’s of customer services and meeting the service levels to create a seamless experience and provide passionate customer orientation. The service coordinator will organize, distributes, and verify the work / assignments of service engineers. The service coordinator handle orders and logistics of spare parts, accessories and equipment as well as managing and maintaining orders and service reports in CRM system for future references.
Job Responsibilities
Scheduling service jobs-equipment
  • Plan & schedule local & onsite overseas service activities for ZRSG.
  • Plan calibration equipment scheduling, loaning, shipping for onsite local-regional service jobs.
  • Organize recalibration-repair of calibration equipment inclusive of quote, order, shipping.
  • PULSE service workflow implementation for service activities closure, revisits, reschedule etc.
Quote service jobs & contract
  • Manage service contracts with timely renewal before expiry of existing contract.
  • Create end user quote service & simple opportunities in close coordination with After-sales V1.
  • Create quotes for service jobs (local/ regional) for calibration, onetime jobs, relocation etc.
Order processing
  • Prepare & process after-sales orders including parts & accessories with production division.
  • Verify order confirmation & coordinate with producing division on customer delivery timeline.
  • Create ZOHO orders for after-sales orders as well as service labor (onetime/ contract) jobs.
  • Documenting aftersales orders in Digital dossier files (Share Point) for future reference.
Shipment & logistics
  • Facilitate shipment of parts & accessory orders in liaison with customer & partners.
  • Prepare invoices & shipping documents (packing list, cert. of origin, Airwaybill etc.)
  • Organize warranty parts & shipment as well as returning faulty parts to Production Division.
  • Regular verification of shipping invoices of courier/freight forwarder for onward processing.
  • Coordinate with customers for payment as well as AR, debit & credit notes as applicable.
Your profile
Education
  • Diploma or Degree holder preferably in Customer Relationship Management.
Experience
  • Prefers 5-8 years of customer service experience in capital goods industry.
Requirements
  • Aftersales customer service skills
  • Excellent organizational skills.
  • Good knowledge of Microsoft office & CRM.
  • Good communication & interpersonal skills.
  • Proficiency in English
Interested?
Are you open-minded and passionate about what you do?

Please e-mail your detailed curriculum vitae to hr.asia@zwickroell.com
Only short-listed candidates will be notified.

Please visit www.zwickroell.com to know more about the company.
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