• The Client Care Centre environment is divided into three divisions, a call centre a front of office and an administration division that deals with all other types of communication and correspondence from our customers.

• You will be responsible for providing professional and effective services to brokers, advisors and customers; meeting customer’s expectations, particularly in terms of quality and time-lines in compliance with the company’s standards.

• Effectively deal with all client calls investigating, and ensuring resolution of client policy service enquiries.

• Please note that this is an inbound call centre position.

• Matric/Grade 12

• A diploma or degree from a tertiary institution will be an advantage.

• Must have a minimum of 2 years’ experience operating as a Client Care Representative within the Intermediate skills sets.

• Life insurance telephonic customer service experience.

• Experience in assurance administration.

• Competent with the administration of life covers, retirement annuities, savings plans and investments.

• Ability to communicate effectively in English is a requirement, Afrikaans and any African language will be an advantage.

• Performance (production and quality) must meet the business standards.

• Must have great passion for customer services

• Strong communication skills

• Aptitude to identify and solve problems

• Capacity to manage information

• Very good Interpersonal skills

• You must have Integrity and hold respect for others

• Must have effective simultaneously navigating skills on computers/systems while interacting with clients on the phone.