South Africa Job Openings

Sanlam

Claims Service Consultant: Motor Glass

Johannesburg

FULL TIME

November 13, 2024

CAREER OPPORTUNITY

A position has become available for a Claims Service Consultant: Motor Glass and will be based Parktown.

KEY PURPOSE OF THE ROLE

We are looking for a Contact Center Agent that will be the liaison between our company and its current customers and Brokers. The successful candidate will be able to accept ownership for effectively managing customer Motor glass claims, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

KEY OUTPUTS/ ACCOUNTABILITY

Manage large amounts of inbound and outbound calls and emails in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, use SOP for every issue, and provide solutions and/or alternatives
Seize opportunities to get customer buy-in on Whats App take-up when they arise
Build sustainable relationships and engage customers by taking the extra mile
Ensure that accurate and comprehensive notes are made on each call
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.
Drive Santam online platforms

EDUCATIONAL QUALIFICATIONS

Minimum Matric

REQUIRED KNOWLEDGE & EXPERIENCE

Computer literate: Microsoft Office and internet skills
Call-Centre, Customer Service – previous experience in at least one of the aforementioned is a prerequisite

REQUIRED SKILLS

Excellent telephone and interpersonal skills
Ability to be proactive and use initiative in solving problems
Ability to conduct oneself in a professional manner
Ability to work effectively in a team
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks

ATTRIBUTES

Tolerance and patience
Friendly and approachable
Able to interact with a variety of people
Reliable
Good communicator

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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