South Africa Job Openings

Sanlam
Claims Service Consultant: Motor Glass
Johannesburg
FULL TIME
November 13, 2024
- Manage large amounts of inbound and outbound calls and emails in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, use SOP for every issue, and provide solutions and/or alternatives
- Seize opportunities to get customer buy-in on Whats App take-up when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Ensure that accurate and comprehensive notes are made on each call
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets.
- Drive Santam online platforms
- Minimum Matric
- Computer literate: Microsoft Office and internet skills
- Call-Centre, Customer Service – previous experience in at least one of the aforementioned is a prerequisite
- Excellent telephone and interpersonal skills
- Ability to be proactive and use initiative in solving problems
- Ability to conduct oneself in a professional manner
- Ability to work effectively in a team
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Tolerance and patience
- Friendly and approachable
- Able to interact with a variety of people
- Reliable
- Good communicator
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