South Africa Job Openings

Sanlam

Client Care Administrative Consultant

Bellville

FULL TIME

September 18, 2024

What will you do?

Santam’s Client Care Department has a position available for a Client Care Administrative Consultant . The position will be based at Santam in Bellville, Cape Town.

What will you do?

The Client Care Administrative Consultant will provide support of a complaints administrative nature and assist the Santam Client Care Department in attending and resolving service complaints received in writing or telephonically. This will range from complex to simple activities including but not limited to administration, processing, clerical duties, personal assistant duties, claims data gathering, fault logging, record keeping, logging of service complaints and attending to telephonic complaints received via the avaya complaints line and from the complaints mailbox.

What will make you successful in this role?

Key Responsibilities

Provides administrative support duties to the team and department and ensure information is channelled and recorded as required
Participate in ad-hoc projects and improvements
Ensure adherence to various policies, legislature requirements
Deliver first time right service excellence
Administrative support functions
Channelling of Client complaints and compliments
Handling of complaints calls
Handling of overflow of complaints, manage end to end process on an ad-hoc basis
Strong knowledge of analysing and compiling statistical information.
Prepare standard management information reports with relevant data to aid department decision-making
Conduct general financial reconciliation activities
Understanding of schedules, calendars and diaries of individuals or groups
Ability to compile complex documents, develop templates, consolidate information
Manage service level agreements with business
Receive telephonic and mailbox complaints, log complaints on Microsoft CRM system, investigate and resolve service complaints

Qualification and Experience

Matric/ Grade 12
A qualification in Administration and customer experience (advantageous)
Advanced computer proficiency (MS Office: Excel, Word, Power Point, Qlikview)
3 -5 years’ experience in the administration field
A minimum of 2-3 years’ in the short term insurance

Knowledge and Skills

Proficient in both English and Afrikaans
Capacity management and planning
Excellent interpersonal, communication and networking skills
Analytical and problem-solving skills
Time Management Skills
Planning and execution skills
Insurance process knowledge
Ability to work under pressure
Insurance product knowledge
Teamwork Skills
Process improvement skills
Strong verbal and written communication skills
Conflict Resolution
Listening and understanding skills
Strong attention to detail
Strong client service orientation

Competencies

Analytical thinking
Information seeking
Drive for results
Organisational commitment
Teamwork and cooperation
Customer service orientation

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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