Santam’s Client Care Department has a position available for a Client Care Administrative Consultant . The position will be based at Santam in Bellville, Cape Town.

The Client Care Administrative Consultant will provide support of a complaints administrative nature and assist the Santam Client Care Department in attending and resolving service complaints received in writing or telephonically. This will range from complex to simple activities including but not limited to administration, processing, clerical duties, personal assistant duties, claims data gathering, fault logging, record keeping, logging of service complaints and attending to telephonic complaints received via the avaya complaints line and from the complaints mailbox.

Key Responsibilities

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.