• Mandated to recommend to stakeholders in resolving disputes, considering fairness, equity and materiality.
• Knowledge sharing and meeting client’s expectations.
• Self-development and keeping abreast of new developments within the industry.
• Maintain a good working relationship with all stakeholders.
• Data integrity.
• Deal with complainants in a professional and courteous manner and address concerns.
• Good decision making and working under pressure living the Santam values.
• Excellent writing and telephone skills.
• Achieving work goals and objectives.

• Law degree.
• Preferably admitted attorney / articles completed.
• Minimum 2 years’ working experience.
• Dispute resolution experience/training.
• Minimum 1 year client service experience.
• Knowledgeable in short-term insurance industry advantageous.

• Interpretation and application of policy wording and policy schedule.
• Ability to apply mind based on all information and draw valid conclusions and make sound recommendations to stakeholders.
• Formal writing skills to liaise with clients.
• Strong interpersonal skills, problem solving, self-control and self-confidence, time management skills.
• Accurately checking information, processes and tasks.
• Prompt actions to be taken when and where required to accomplish tasks.