South Africa Job Openings
MCI Careers
Customer Care Agent
Cape Town
FULL TIME
September 5, 2024
As a Customer Care Agent, you will play a crucial role in our organization by providing exceptional customer support and resolving customer inquiries. You will utilize your excellent communication skills and customer-focused approach to build positive relationships with customers and ensure their needs are met.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions.
POSITION RESPONSIBILITIES:
- Handle inbound customer service calls in a professional and courteous manner.
- Assist customers with inquiries, complaints, product information, and service-related issues.
- Troubleshoot and resolve customer problems effectively, escalating complex issues when necessary.
- Maintain accurate and detailed records of all customer interactions and transactions.
- Process account adjustments, service requests, and product replacements as needed.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.
- Collaborate with internal teams to address customer concerns and ensure timely resolutions.
- Stay up to date with Corpay's products, services, and policies to provide accurate information to customers.
- Contribute to a positive work environment by maintaining a cooperative attitude with team members and supervisors.
- Strong communication and interpersonal skills.
- Excellent command of English
- At least 1-2 years of experience in a customer care agent or call center role.
- Matric certificate (Grade 12) is required.
- Clear criminal record.
- Ability to work rotational USA shifts (including nights), with 2 off days per week.
- Must be able to commute to our Cape Town office.
We believe in the importance of our staff and recognize them as the driving force behind our success.
PHYSICAL REQUIREMENTS:
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaa S, Market Force, Gravis Apps, Gravis Marketing, March East, Mass Markets, MCI Federal Services (MFS), On Brand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, East West BPO, Tele Technology, and Vinculum.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
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